PDI Foreman Trucks & Buses Al Futtaim Automotive FAMCO

About the Role

Al-Futtaim is seeking an experienced and customer-focused PDI Foreman for Trucks & Buses to join the Service team in Dammam, Eastern Region. This full-time role requires 2-5 years of experience and serves as a key point of coordination between Sales, Service Operations, Administration, OEM representatives, and customers. The PDI Foreman ensures vehicles are inspected, prepared, documented, and delivered according to company and manufacturer standards.

Key Responsibilities

• Manage and oversee Pre-Delivery Inspection (PDI) activities for commercial vehicles.
• Ensure vehicles are prepared and delivered in line with company and OEM standards.
• Monitor and control PDI job cards, system updates, parts tracking, and timely closure of work orders.
• Identify, document, and coordinate the resolution of vehicle abnormalities before customer delivery.
• Collaborate closely with Sales, Service, Administration, and OEM teams to ensure vehicle delivery readiness.
• Maintain accurate arrival inspection reports, PDI records, and delivery documentation.
• Track vehicle delivery status and provide daily operational reports to management.
• Follow up on registration requirements, pending actions, and undelivered vehicles to support efficient delivery planning.
• Support customer satisfaction by minimizing rework, repeat repairs, and delivery-related issues.

Required Qualifications and Skills

• Strong problem-solving capabilities and attention to detail.
• Demonstrated ability to coordinate across multiple stakeholders and functions.
• Commitment to quality, customer satisfaction, and continuous improvement.
• Knowledge of warranty processes, service guidelines, fault diagnosis, and repair procedures.
• Experience managing vehicle inspections, quality standards, and delivery processes.
• Strong coordination, planning, and stakeholder management skills.
• Working knowledge of SAP, CRM/DBM systems, and Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Customer-centric mindset with strong accountability and ownership.

Team Environment

The successful candidate will join a Service team focused on delivering customer experiences and operational excellence. The team collaborates with Sales, Administration, OEM partners, and customers to ensure vehicles are delivered safely, efficiently, and to high-quality standards, supporting the growth of the commercial vehicle business.