Principal Resident Engineer📣 Job Ad

About the Role

Salt is supporting a leading global cybersecurity technology provider in appointing a Principal Resident Engineer for a full-time position based in Dammam, Eastern Province. This senior, customer-facing role is dedicated to the deployment, optimization, and ongoing support of an advanced cybersecurity platform within complex industrial environments.

Role Overview

The Principal Resident Engineer will serve as a trusted technical partner to the customer, working directly with operational and cybersecurity teams across various sites. This position involves taking ownership of the technical relationship, ensuring the platform consistently meets agreed operational and security objectives. Key responsibilities span implementation, configuration, system health monitoring, troubleshooting, platform enhancements, and stakeholder enablement throughout the customer lifecycle.

Key Responsibilities

• Plan and execute cybersecurity platform deployments within customer environments.
• Collaborate with customer teams to understand operational requirements, use cases, and expected outcomes.
• Review network architecture and provide guidance on sensor positioning, connectivity, and integration.
• Configure, tune, and optimize the platform to align with customer objectives.
• Develop workflows, dashboards, and technical content tailored to customer use cases.
• Monitor platform availability, performance, and overall system health.
• Manage software upgrades, patches, and configuration changes.
• Provide hands-on troubleshooting, break-fix support, and escalation management.
• Deliver knowledge transfer sessions and technical training to customer stakeholders.
• Produce and maintain clear technical documentation, processes, and operating procedures.
• Introduce customers to new product capabilities, releases, and platform enhancements.
• Gather customer feedback and communicate improvement requests to internal teams.
• Collaborate with sales, solution architecture, threat intelligence, and security services functions.
• Identify opportunities for additional technology or services to deliver customer value.

Required Experience and Skills

• Strong understanding of IP networking, the OSI model, the Purdue model, and common industrial protocols.
• Experience working with Linux command-line environments.
• Exposure to Docker, scripting languages (*, Python, Shell), and SIEM platforms.
• Experience deploying or supporting enterprise software in on-premise or cloud environments.
• Proven troubleshooting and problem-solving capabilities.
• Experience managing multiple stakeholders and technical workstreams.
• Excellent communication, customer engagement, and relationship management skills.
• Ability to operate effectively in complex industrial environments.
• Previous cybersecurity experience is highly advantageous.
• Willingness to travel up to 25%.

Work Environment and Location

This is a full-time, customer-site based role located in Dammam, Eastern Province. The position requires the ability to work effectively within complex industrial environments and involves travel up to 25% of the time.