Sales and Marketing Manager📣 Job Ad

About the Role

The Sales and Marketing Manager at Residence Inn by Marriott in Dammam is responsible for proactively identifying and managing sales opportunities. This full-time role focuses on ensuring proper business turnover for service delivery and building long-term, value-based customer relationships to achieve sales objectives and personal sales goals.

Key Responsibilities

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers to facilitate future bookings through activities such as sales calls, entertainment, FAM trips, and trade shows.
• Develop relationships within the local community to expand the customer base for sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Participate in sales calls with team members to acquire new business and close deals.
• Execute and support the operational aspects of booked business, including generating proposals, writing contracts, and managing customer correspondence.
• Provide accurate, complete, and effective turnover to Event Management.

Market Analysis and Revenue Maximization

• Identify new business opportunities to achieve personal and location revenue goals.
• Understand the overall market, including competitor strengths and weaknesses, economic trends, and supply and demand, to develop effective sales strategies.
• Secure the most advantageous opportunities for the location based on prevailing market conditions and specific needs.
• Gain an understanding of the location’s primary target customer and their service expectations to offer relevant business solutions.

Customer Service Excellence

• Support the company’s service and relationship strategy, driving customer loyalty through consistent service excellence.
• Service customers effectively to grow the share of the account.
• Execute and support the company’s established customer service standards.
• Set a positive example for guest relations and interactions.
• Interact with guests to obtain feedback on product quality and service levels.

Qualifications and Experience

Candidates for this position should possess 5-10 years of experience in sales and marketing roles, demonstrating a proven track record in achieving sales objectives and building strong customer relationships.

Work Environment

This is a full-time position based at the Residence Inn by Marriott in Dammam, Saudi Arabia.