Senior Quality Assurance Engineer SA

About Immensa

Immensa specializes in providing solutions to large energy companies for critical spare part challenges. The company assists asset-intensive organizations in reducing over-stocking and downtime, managing obsolescence, and enhancing supply chain resilience. This is achieved through advanced digital inventory and distributed manufacturing technologies. Immensa partners with major Oil & Gas and industrial companies, supporting mission-critical operations where reliability, quality, and trust are essential.

The Role of Senior Quality Assurance Engineer

Immensa is seeking a Senior Quality Assurance Engineer SA to join its team in Dammam, Eastern region. This full-time role requires 5-10 years of experience and focuses on maintaining and improving the company's Integrated Management System and ensuring quality standards across operations.

Key Responsibilities

• Maintain and continuously improve Immensa's Integrated Management System (IMS) covering ISO 9001, ISO 29001, ISO 14001, and ISO 45001, including procedures, control plans, traceability, and calibration.
• Ensure quality, environmental, and health & safety requirements are integrated into daily operations.
• Plan and conduct internal audits across all four IMS standards following the annual audit program, report findings to management, and follow up until all actions are closed.
• Manage customer audits end-to-end, including preparing evidence and documentation, hosting auditors, coordinating responses, and delivering corrective action plans on time.
• Lead certification body surveillance and recertification audits, maintaining the company's audit readiness year-round.
• Own and manage the Non-Conformance Report (NCR) and Corrective and Preventive Action (CAPA) process from start to finish, including fast containment, root cause analysis (8D / 5 Why / Fishbone), and verified closure.
• Support part qualification and Additive Manufacturing Certification (AMC) against customer and industry standards (*, API 20S, DNV, ASTM/ISO AM standards).
• Own and manage the change management process across the company's IMS.
• Qualify, audit, and monitor suppliers in collaboration with Supply Chain, utilizing scorecards and clear escalation procedures.
• Track and report quality Key Performance Indicators (KPIs) such as First Pass Yield, customer escapes, NCR aging, and CAPA effectiveness.
• Train teams across Production, Engineering, and Supply Chain to foster a strong quality culture.

Experience and Qualifications

Candidates for this role should possess 5-10 years of relevant experience in quality assurance and management systems. A strong understanding of ISO 9001, ISO 29001, ISO 14001, and ISO 45001 standards is required, along with practical experience in internal and external audit management, root cause analysis methodologies, and supplier quality management.

Work Environment and Location

This is a full-time position based in Dammam, Eastern region. The role involves working within a dynamic environment focused on advanced digital inventory and distributed manufacturing technologies for the energy sector.