Telephone Operator📣 Job Ad

About the Role

Marriott International is seeking a Telephone Operator to join our team in Dammam. This full-time role is integral to delivering memorable and unique experiences for guests, extending beyond routine check-ins and check-outs. The position is suitable for candidates with 0-1 years of experience.

Role Purpose and Guest Experience

As a Guest Experience Expert, the Telephone Operator takes initiative to provide a comprehensive range of services, guiding guests throughout their entire stay. Individuals in this role are empowered to operate within their workspace and execute tasks necessary to ensure guest satisfaction and operational efficiency.

Key Responsibilities

• Process operational needs efficiently.
• Address and resolve guest requests promptly.
• Complete required reports accurately.
• Share highlights and information about the local area with guests.
• Ensure all transactions contribute positively to the overall guest experience.

General Professional Expectations

• Contribute to creating and maintaining a safe workplace environment.
• Adhere strictly to all company policies and procedures.
• Maintain confidentiality of sensitive information.
• Protect company assets from loss or damage.
• Uphold established quality standards in all tasks.
• Ensure professional uniform, personal appearance, and communication standards are met.

Physical Requirements

This role requires individuals to be on their feet and moving around for extended periods, necessitating the ability to stand, sit, or walk. The position involves a hands-on approach, including the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Experience and Work Type

Candidates should possess 0-1 years of relevant experience. This is a full-time position based in Dammam, offering an opportunity to contribute to Marriott International's commitment to guest satisfaction.