Future Career Opportunity Attraction Supervisor

About the Role

Saudi Entertainment Ventures (SEVEN) is seeking a Future Career Opportunity Attraction Supervisor for a full-time position in Jazan, Jīzān, Saudi Arabia. This role involves managing staff and overseeing attraction operations during assigned shifts, ensuring smooth and efficient functioning while upholding high standards of guest service. The supervisor is key to creating positive guest experiences by leading the team, addressing operational issues, and ensuring compliance with SEVEN's policies.

Key Responsibilities

• Lead and manage the team during assigned shifts, ensuring effective performance and adherence to SEVEN's standards.
• Assign tasks and responsibilities based on operational needs to ensure optimal coverage and service delivery.
• Provide on-the-spot training, guidance, and support to staff.
• Monitor and oversee all operational activities, including guest services, equipment maintenance, and safety protocols.
• Ensure the attraction is clean, well-maintained, and fully operational throughout the shift.
• Address operational issues and guest concerns promptly, escalating to the Attractions Manager when necessary.
• Ensure all guests receive high-quality service, focusing on creating a positive and memorable experience.
• Handle guest inquiries, complaints, and feedback professionally, taking appropriate actions to resolve issues.
• Promote a culture of guest service excellence among staff.
• Enforce safety protocols and ensure adherence to SEVEN's safety standards and procedures.
• Conduct regular checks of equipment and facilities for potential safety hazards or maintenance needs.
• Ensure all shift activities comply with local regulations and internal policies.
• Maintain accurate records of shift activities, including staff attendance, guest interactions, and incidents.
• Prepare shift reports for the Attractions Manager, highlighting operational outcomes, challenges, and recommendations.
• Ensure all documentation is completed accurately and submitted in a timely manner.
• Adhere to Service Level Standards (SLS).

Qualifications and Experience

• 2-5 years of relevant experience.

Working Relationships

The Future Career Opportunity Attraction Supervisor will interact internally with the Attractions Manager, Operations Team, Maintenance Team, and Guest Services Team. External interactions will include guests and vendors for equipment and supplies.

Physical Requirements

Candidates must have the ability to work independently, perform manual handling tasks, lift up to 5kg, stand for extended periods, bend, reach, push/pull up to 10kg, with full mobility and no visual or auditory impediments.