Passenger Service Agent Flynas GIZ Station

About the Role

Swissport KSA is seeking a Passenger Service Agent for its Flynas GIZ Station in Jazan, Saudi Arabia. This full-time role involves providing essential passenger and customer services as contracted, including baggage processing, terminal/gate check-in, greeting arriving passengers, and offering special assistance. The position requires 0-1 years of experience.

Key Responsibilities

• Prepare and clear check-in counters with appropriate stationery and signage before and after flights.
• Provide a welcoming service to passengers at check-in and other customer service points.
• Verify travel documentation and check in departing passengers according to standard operating procedures.
• Counter-check boarding passes, make announcements, and ensure efficient passenger boarding.
• Assist customers during flight irregularities such as delays, cancellations, or diversions, coordinating communication to maintain a positive passenger experience.
• Maintain excellent customer service standards consistently.
• Perform duties related to Check-In, Gate, Transfers, and Lost & Found.
• Charge applicable excess baggage fees.
• Assist passengers through arrival and check-in processes, including those with special needs like unaccompanied minors (UM), VIPs, and passengers requiring wheelchair assistance.
• Direct passengers through Customs, Immigration, and Quarantine as required.
• Manage Gate activities, including set-up, communication with the Flight Coordinator, flight close-out, boarding process, accuracy of final passenger figures, initiating searches for missing passengers, and communicating baggage details.
• Contribute to the on-time performance of flights through proactive handling of Passenger Service matters.
• Make public address announcements as needed (*, delay, boarding, last call).
• Assist the Ramp team to ensure wheelchairs, strollers, and gate-checked bags are available for loading upon departure and delivery upon arrival.
• Adhere to and comply with all Standard Operating Procedures (Swissport & Carrier Specific).
• Operate equipment such as computer keyboards and carrier-specific reservation/ticketing software.
• Produce all required work-related documentation.
• Uphold and protect the company’s interests and image at the Terminal/Airside.
• Protect customer-supplied products (*, boarding passes, tags, signage) from loss or damage by strictly adhering to procedures.
• Ensure compliance with uniform standards and personal protective equipment policies.
• Provide relevant information to customer queries and offer solutions to issues impacting the customer experience.
• Report all irregularities to the appropriate supervisor/manager.
• Carry out any additional duties as instructed by management.

Qualifications and Competencies

• Saudi nationality is required.
• High School diploma.
• Passion for customer service and relevant work experience.
• Excellent communication skills (written and verbal) in English; Arabic is an advantage.
• Commitment to continuous improvement.
• Self-motivated and capable of working independently.
• Attentive to detail and numerate.
• Ability to follow processes and procedures, applying a flexible approach when necessary.
• Proficient in typing and able to learn airline-specific computer reservation/ticketing software.
• Willingness to work in inclement weather.
• Flexibility to work various shifts (days, evenings, nights, weekends, and holidays).

Work Environment

This is a full-time position based in Jazan, Saudi Arabia, at the Flynas GIZ Station. The role requires adaptability to varying work schedules and environmental conditions.

Application Process

Interested candidates who meet the qualifications are encouraged to apply. Salary details will be disclosed during the recruitment process.