مدير التشغيل النقل البري والخدمات اللوجستية

About the Role

Afaq Alnama is seeking an experienced Road Transport and Logistics Operations Manager to join their team in Makkah and Jeddah. This full-time role involves managing and organizing dry and refrigerated land transport operations, port logistics, container handling, and international land transport. The manager will work within an integrated team to ensure efficient and timely execution of client requests, aiming to achieve targeted profitability. The role requires over 10 years of experience in the field.

Key Responsibilities

The Operations Manager will oversee the following areas:

1. Transport Operations Management and Execution

1. Receive transport requests from the sales department via the system, review requirements, and confirm feasibility, pricing, and timelines in coordination with relevant departments.
2. Plan and allocate trips, ensuring appropriate trucks and equipment are secured based on cargo type, load, route, and client requirements.
3. Supervise dry and refrigerated transport operations, port transfers, container pulling, empty container returns, and international land transport.
4. Monitor trips from booking to delivery and document closure, addressing delays, disruptions, or cancellations, and providing necessary alternatives.
5. Ensure the suitability of refrigerated trucks, adherence to required temperatures, and documentation of readings according to cargo and client specifications.
6. Track container pickup, delivery, and empty return schedules, including grace periods, and coordinate to minimize demurrage, delays, and additional costs.
7. Coordinate with carriers, drivers, ports, yards, customs brokers, and other stakeholders to fulfill execution requirements, documentation, and necessary permits.

2. Carrier, Contract, and Partnership Management

1. Attract and qualify carriers, fleet owners, and transport companies, verifying their operational capacity, service quality, and compliance with company requirements.
2. Develop long-term strategic partnerships to ensure stable transport capacities and coverage for routes, seasons, and recurring client demands.
3. Negotiate competitive market purchase prices, considering service quality, safety, punctuality, and equipment availability.
4. Negotiate optimal commercial and financial terms, including payment periods, credit limits, contractual rates, and priority truck provision, within approved authorities.
5. Monitor carrier contracts, pricing agreements, service terms, validity, renewal dates, and compliance with conditions, documenting amendments and approvals.
6. Establish and update a database of carriers, prices, routes, and available capacities, periodically evaluating their performance and diversifying supply sources.

3. Cost Control, Profitability, and Documentation

1. Monitor the cost and profitability of each trip, project, and client, analyzing variances between expected and actual costs, and proposing improvement measures.
2. Record all services, additional costs, waiting fees, and claims, coordinating to obtain written client approvals according to approved procedures.
3. Ensure the issuance of accurate transport bills, receive signed and stamped delivery notes, and submit required documents within specified deadlines.
4. Review carrier invoices and match them with trips, contracts, and executed services, coordinating with finance to complete settlements and billing.

4. Teamwork and Performance Development

1. Collaborate effectively and maintain continuous coordination with sales, projects, customer service, finance, and fleet teams, sharing information to ensure integrated services and rapid response.
2. Manage and develop the operations team, assigning tasks, defining responsibilities, monitoring performance, and preparing alternatives for critical tasks.
3. Prepare periodic reports on trips, prices, operational profitability, carrier performance, issues, and improvement opportunities, and develop work procedures and performance indicators.

Qualifications and Skills

• Relevant qualification in Logistics, Business Administration, or a related field.
• Proven operational and supervisory experience in dry and refrigerated land transport, container operations, port logistics, and international transport.
• Professional network with carriers, fleet owners, and transport companies.
• Strong negotiation, contracting, and price/cost analysis skills.
• Proficiency in Transport Management Systems (TMS), CRM, and Excel, with the ability to communicate in English.
• Ability to work effectively within a team, manage priorities, make decisions, and resolve operational issues.

Performance Indicators

• Execution rate of transport requests and adherence to loading and delivery times.
• Profit margin per trip, project, and client.
• Savings in purchase prices for similar routes and equipment.
• Number of qualified carriers, effective partnerships, and available capacities.
• Approved facilities achieved with carriers.
• Rates of delays, cancellations, complaints, and temperature violations.
• Speed of trip closure and completion of delivery documents.
• Operations team productivity and quality of data recorded in the system.