Banquet Operations Supervisor

About Delta Hotels and Resorts®

Delta Hotels and Resorts®, part of Marriott International, offers a seamless travel experience designed for the modern frequent traveler. The brand focuses on delivering essential needs while eliminating unnecessary elements, ensuring guests can concentrate on what is most important. With a strong presence globally, Delta Hotels by Marriott is expanding rapidly, providing opportunities for individuals who value purposeful service and attention to detail. Joining Delta Hotels means becoming part of a diverse portfolio of brands within Marriott International, where employees are encouraged to do their best work and grow professionally.

Role Summary

Delta Hotels and Resorts® is seeking a Banquet Operations Supervisor for a full-time position in Makkah, with operations in Jeddah. This role is responsible for overseeing banquet operations, ensuring efficient team collaboration, maintaining high standards of service, and addressing guest needs. The supervisor will play a key role in the setup and maintenance of banquet areas, ensuring adherence to company standards and guest requirements. Candidates should have 0-1 years of experience in a relevant field.

Key Responsibilities

• Ensure effective teamwork among staff members.
• Inspect staff grooming and attire, addressing any deficiencies.
• Communicate with guests, employees, and other departments to meet guest needs.
• Respond to and fulfill special banquet event arrangements.
• Set up banquet areas/rooms, ensuring cleanliness and proper arrangement of furniture and equipment.
• Inspect and maintain table set-ups for cleanliness, neatness, and compliance with group requirements and company standards, resolving any issues.
• Document pertinent information in the department logbook.
• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Develop and maintain positive working relationships and support team goals.
• Adhere to all company, safety, and security policies and procedures; report accidents, injuries, and unsafe conditions; and complete required safety training and certifications.
• Ensure professional appearance, maintain confidentiality, and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate clearly and professionally, and answer telephones using appropriate etiquette.
• Ensure adherence to quality expectations and standards.

Required Skills and Physical Demands

• Ability to read and visually verify information in various formats (*, small print).
• Capability to stand, sit, or walk for extended periods or an entire shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds independently, and objects exceeding 75 pounds with assistance.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Experience and Work Environment

This full-time position requires 0-1 years of experience. The role is based in Makkah, with operations in Jeddah, and involves working within a dynamic hotel environment. The Banquet Operations Supervisor will perform other reasonable job duties as requested by management.