Career Opportunities: Spa and Wellness Manager

📣 Job Ad

1 day ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Jeddah

Job Description

About the Role

Shangri-La Hotel in Jeddah is seeking a Spa and Wellness Manager. This full-time role is responsible for leading the overall strategic, operational, and financial performance of the spa division. The manager will drive the development and delivery of a luxury wellness experience aligned with Shangri-La’s brand standards, ensuring guest satisfaction and strong commercial performance.

Key Responsibilities

Manage daily spa operations, focusing on quality, efficiency, and safety.
Achieve spa revenue, profitability, and budget targets.
Develop strategies to increase treatment revenue, memberships, wellness programs, and retail sales.
Identify new business opportunities and market trends to strengthen the spa’s market position.
Ensure personalized luxury service for every guest throughout their spa journey.
Maintain consistently high guest satisfaction scores and service standards.
Implement improvements based on guest feedback and market expectations.
Ensure compliance with Shangri-La standards, local regulations, hygiene, and wellness protocols.
Optimize resources, facilities, inventory, and operational procedures.
Recruit, train, coach, and retain talented spa professionals.
Create a culture of service excellence, accountability, and continuous learning within the team.
Develop leadership capabilities within the spa team.
Represent the spa professionally within the luxury hospitality and wellness community.

Qualifications and Experience

A minimum of 5-10 years of relevant experience is required.
Candidates must be willing to work extended duty hours.

Work Environment

This role is based at the Shangri-La Hotel in Jeddah, located on the new Jeddah Waterfront along the shores of the Red Sea. The position operates within a luxury hospitality setting, aiming to set new standards in the city.

Company Overview

Shangri-La Jeddah is a luxury hotel committed to delivering exceptional guest experiences and maintaining high brand standards in the hospitality sector.