Collections Officer

About Otis

Otis is a global company specializing in elevators, escalators, and moving walkways, serving billions of people daily. With a team of over 72,000 employees, the company is currently undergoing a digital transformation, building on its foundation of product excellence.

The Role of Collections Officer

Otis is seeking a Collections Officer for a full-time position in Jeddah. This role is responsible for managing a designated customer portfolio, focusing on timely collection of outstanding dues in accordance with company policies and established systems. The officer will work towards monthly collection targets, including managing risks and reversals, and will ensure all customer accounts are regularly followed up and updated in the company's AR system.

Key Responsibilities

• Provide management with information and insights on the performance of the work area to support decision-making, both periodically and for ad-hoc requests.
• Adhere to all relevant departmental policies, processes, standard operating procedures, and instructions to ensure consistent work execution.
• Communicate with customers to follow up on overdue accounts using various methods including calls, emails, and visits.
• Reconcile accounts, understand customer disputes, and communicate internally with stakeholders to facilitate dispute resolution.
• Update the AR system for all customers in the assigned portfolio, documenting actions taken during each follow-up.
• Submit invoices to customers as required, ensuring all necessary supporting documentation is attached.
• Send dunning letters to customers in accordance with the company's credit policy.
• Prepare required reports for the assigned portfolio using strong Excel skills.
• Organize follow-up activities to support target achievement and continuous improvement.

Qualifications and Experience

• 3-5 years of experience in a relevant field.
• Proficiency in Microsoft Excel for report preparation.

Career Development at Otis

This role offers the opportunity to work for an industry-leading global brand. Otis fosters a culture that values innovation and recognizes talent as key to its success. The company provides a competitive compensation package, growth opportunities within a multinational environment, and continuous training, including involvement in digital transformation projects within collections.