Customer Helpdesk Specialist.SC Replenishment West

About the Role

Panda Retail Company – Savola Group is seeking a Customer Helpdesk ********** Replenishment West to join their team in Makkah, specifically covering Jeddah and Makkah. This full-time role serves as a crucial link between internal customers and various supply chain functions, including planning and logistics. The specialist will focus on analyzing stock situations to inform decisions regarding overstock, damaged, and expired items, and will be responsible for preparing and executing store pre-issues within the system.

Key Responsibilities

• Coordinate and communicate between stores and supply chain functions to ensure timely resolution of operational issues and seamless service delivery.
• Analyze stock levels, overstock, damaged, and expired items to support data-driven decisions that minimize losses and improve inventory efficiency.
• Prepare and execute store pre-issues and stock adjustments in the system to ensure accurate inventory records and smooth operational flow.
• Respond to internal customer inquiries and requests related to supply chain operations to ensure prompt assistance and high satisfaction levels.
• Monitor and report recurring store issues and bottlenecks to support continuous improvement in logistics and planning processes.
• Collaborate with the logistics, planning, and inventory control teams to ensure timely stock movements, replenishments, and corrective actions.
• Maintain accurate documentation and records of store requests, stock adjustments, and issue resolutions to ensure traceability and compliance with internal procedures.
• Identify and escalate critical operational challenges to ensure timely intervention and avoid business disruptions.
• Support system updates and process improvements within the helpdesk function to enhance efficiency, accuracy, and user experience for internal stakeholders.

Qualifications and Experience

• Candidates should possess 2-5 years of relevant experience.

Work Location

This position is based in the Makkah region, with responsibilities covering both Jeddah and Makkah cities.