Customer Services Rep

About the Role

eXtra is seeking a Customer Services Rep to join their team in Jeddah. This full-time role focuses on providing essential front-line support to customers, ensuring their inquiries, requests, and complaints are handled with professionalism and efficiency. The successful candidate will play a key role in maintaining high levels of customer satisfaction.

Role Purpose

The primary purpose of this position is to serve as the initial point of contact for customers, addressing their needs directly and effectively. This involves ensuring all interactions uphold company standards and contribute positively to the customer experience through accurate service delivery.

Key Responsibilities

• Provide front-line support to customers, handling all inquiries, requests, and complaints.
• Ensure professionalism and efficiency in all customer interactions.
• Process transactions accurately to maintain service excellence.
• Adhere to all company standards and procedures in customer service operations.
• Work towards achieving and maintaining high levels of customer satisfaction.

Candidate Profile

The ideal candidate will possess a strong commitment to customer service and the ability to manage diverse customer needs effectively. A focus on accuracy and adherence to operational guidelines is essential for success in this role.

Work Environment

This is a full-time position based in Jeddah. The role requires consistent interaction with customers in a dynamic retail environment, emphasizing service quality and operational compliance.

Application Process

Candidates interested in this Customer Services Rep position at eXtra are encouraged to apply. Further details regarding the application process will be provided upon inquiry.