DNS TEAM LEAD

About the Role

Excis, a global IT services and support organization, is seeking an experienced DNS Team Lead. This contract role is based in Makkah, specifically in Jeddah or Makkah, and requires 5-10 years of experience. The successful candidate will lead the administration, support, troubleshooting, and continuous improvement of enterprise DNS, DHCP, and IP Address Management (DDI) services.

This position involves providing technical leadership for large-scale enterprise DNS environments, focusing on high availability, security, performance, and operational stability. The role requires strong hands-on experience with Infoblox DDI, Microsoft DNS, Active Directory-integrated DNS, DNS security technologies, and enterprise IPAM. Experience supporting hybrid cloud environments, including Azure DNS and AWS Route 53, is also desirable.

Key Responsibilities

• Lead the administration and operational support of enterprise DNS, DHCP, and IPAM (DDI) environments.
• Provide technical leadership for enterprise DNS services and infrastructure activities.
• Manage DNS architecture, zones, records, delegations, forwarders, and related configurations.
• Administer and support Microsoft DNS and Active Directory-integrated DNS, including Infoblox DDI environments.
• Implement and support DNS security technologies, including DNSSEC and Response Policy Zones (RPZ).
• Monitor and investigate DNS-related security events and potential threats.
• Support DNS services across hybrid and cloud environments, including Azure DNS and AWS Route 53.
• Monitor the health and performance of DNS, DHCP, and IPAM services.
• Investigate complex DNS, DHCP, and IPAM issues using monitoring, logging, and diagnostic tools.
• Lead the resolution of critical production incidents and service interruptions.
• Provide technical guidance and mentoring to DNS administrators and infrastructure teams.
• Establish and maintain DNS operational standards, procedures, and best practices.
• Maintain accurate DNS, DHCP, and IPAM documentation, including architecture, configurations, and operational procedures.

Required Qualifications and Experience

• 5-10 years of experience in DNS administration and support.
• Strong hands-on experience with Infoblox DDI, Microsoft DNS, and Active Directory-integrated DNS.
• Experience with DNS security technologies, including DNSSEC and Response Policy Zones (RPZ).
• Experience supporting hybrid cloud environments, including Azure DNS and AWS Route 53.
• Experience with enterprise IPAM and network service automation.
• Experience supporting large-scale, business-critical production environments.
• Previous experience leading DNS, network, infrastructure, or DDI teams is preferred.
• Experience working in banking or financial services environments is a plus.
• Experience with Global Server Load Balancing (GSLB) and load-balancing technologies is preferred.

Key Competencies

• Strong technical leadership and decision-making skills.
• Advanced DNS troubleshooting and diagnostic capabilities.
• Strong understanding of enterprise DNS architecture.
• Ability to manage complex DNS, DHCP, and IPAM environments.
• Strong attention to detail and configuration accuracy.
• Excellent communication and stakeholder-management skills.
• Ability to work effectively under pressure in critical production environments.
• Strong ownership and problem-solving mindset.
• Proactive approach to service improvement.

Work Environment

As part of Excis, you will work in a global IT services environment, supporting enterprise technology operations and gaining exposure to complex infrastructure and networking environments. The role offers a collaborative and professional working environment with opportunities for professional development and continuous learning.