Duty Manager (Saudi Nationality)📣 Job Ad

About the Role

Raffles Hotels & Resorts is seeking a Duty Manager to join its team in Jeddah, Saudi Arabia. This full-time position is integral to ensuring the smooth daily operations of the hotel and maintaining high service standards to create exceptional guest experiences. The role requires a minimum of 5 years of experience in the hospitality industry, with at least 2 years in a management capacity.

Key Responsibilities

• Oversee and coordinate all hotel operations during assigned shifts.
• Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating guest needs.
• Manage and motivate team members to uphold high performance standards.
• Handle guest complaints and concerns professionally and efficiently.
• Coordinate with various departments to ensure seamless communication and service delivery.
• Implement and enforce hotel policies, procedures, and safety regulations.
• Monitor and maintain cleanliness and presentation standards throughout the property.
• Manage check-in and check-out processes to ensure a smooth and welcoming experience.
• Conduct regular inspections of public areas and guest rooms to maintain quality standards.
• Assist in training and developing staff to enhance their skills and knowledge.
• Handle emergency situations and make critical decisions when necessary.
• Prepare and submit daily reports on hotel operations and guest feedback.
• Collaborate with other managers to improve overall hotel performance and guest satisfaction.

Qualifications and Experience

• Diploma or Bachelor's degree in Hospitality Management or a related field.
• A minimum of 5 years of experience in the hospitality industry.
• At least 2 years of experience in a management role within the hospitality sector.
• Proven track record of delivering exceptional customer service and managing guest relations.
• Proficiency in hotel property management systems and the Microsoft Office suite.
• Familiarity with local regulations and hospitality standards in Saudi Arabia.

Required Skills and Attributes

• Strong leadership and team management capabilities.
• Excellent communication and interpersonal abilities.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong problem-solving skills and the ability to make quick, effective decisions.
• Detail-oriented with excellent organizational and multitasking abilities.
• Cultural sensitivity and an understanding of local customs in Saudi Arabia.
• Ability to remain calm and professional under pressure.
• Commitment to maintaining high standards of cleanliness and presentation.
• Adaptability to changing situations and the ability to work in a fast-paced environment.
• Fluency in English; knowledge of Arabic is considered a plus.

Work Location and Environment

This role is based in Jeddah, Saudi Arabia, with potential involvement in operations related to Makkah. As a Raffles employee, embodying and conveying the brand's service culture is an essential aspect of the role.