E commerce Specialist

About Elite Fancy Food

Elite Fancy Food Co., established in 2005, is a prominent distributor of premium food products across Saudi Arabia. The company focuses on introducing world-class brands to the market, emphasizing innovation, quality, and excellence. With an in-house distribution network covering the entire Kingdom, Elite Fancy Food ensures efficient and high-standard service for its partners and clients. Its portfolio includes functional products, innovative confectionery, and various everyday snack brands. The company builds long-term partnerships by delivering value and product experiences, supported by nearly two decades of experience and a specialized team.

Role Overview

Elite Fancy Food is seeking an E-Commerce Specialist to drive digital sales growth, optimize platforms, and enhance online visibility for its health, snacking, and confectionery product portfolios. This full-time role, based in Makkah or Jeddah, involves managing daily operations across key e-commerce channels, including pure-play marketplaces, omnichannel grocers, and quick-commerce platforms. The specialist will integrate brand marketing, trade execution, and supply chain logistics to maximize conversion rates, secure premium digital shelf space, and achieve revenue targets in the Saudi market. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Manage day-to-day operations of brand stores and product catalogs across major e-commerce platforms and quick-commerce applications in Saudi Arabia.
• Ensure product content integrity by optimizing product titles, descriptions, high-resolution imagery, A+ content, SEO keywords, and localized Arabic/English copy.
• Coordinate online catalog updates, new product introductions (NPD), and digital bundling strategies in line with the marketing calendar.
• Plan and execute platform-specific promotional calendars, mega-sale events (*, White Friday, Ramadan, National Day), flash sales, and sponsored product advertisements.
• Collaborate with internal brand teams on performance marketing campaigns to drive targeted traffic to product listings and track return on ad spend (ROAS).
• Secure priority banner placements, category sponsorships, and high-visibility digital real estate across retail partner applications.
• Track daily, weekly, and monthly key performance indicators (KPIs) such as Gross Merchandise Value (GMV), conversion rates, traffic, average order value (AOV), and customer acquisition costs.
• Partner with Supply Chain and Logistics to monitor stock levels, manage demand forecasting, minimize out-of-stock risks, and prevent excess inventory across e-fulfillment centers.
• Synthesize sales data and platform analytics to generate actionable reports on competitor pricing, promotional effectiveness, and category trends.
• Act as the primary operational link between external platform account managers and internal teams (Sales, Supply Chain, Regulatory, Customer Service).
• Monitor customer ratings, product reviews, and feedback to resolve fulfillment bottlenecks, improve service levels, and protect online brand reputation.

Key Performance Indicators

• Online Revenue & Growth: E-commerce net sales value, volume velocity, and month-on-month growth rate.
• Digital Shelf Metrics: Share of Search (SoS), Buy Box win rate, and content compliance score.
• Operational Efficiency: On-time in-full (OTIF) delivery metrics, low stock-out rates, and forecast accuracy.
• Advertising ROI: Return on Advertising Spend (ROAS) and promotional cost efficiency.

Qualifications and Experience

• 2-5 years of experience in e-commerce or a related field.
• Demonstrated ability to manage day-to-day operations across various e-commerce channels.
• Experience with platform optimization, digital merchandising, and online visibility strategies.
• Proficiency in sales tracking, analytics, and demand planning.
• Strong understanding of digital trade marketing and campaign execution.
• Ability to coordinate cross-functionally and manage customer experience aspects.

Work Environment

This is a full-time position based in either Jeddah or Makkah, Saudi Arabia. The role involves working within a specialized team focused on driving digital sales growth for premium food products.