Hotel Cleanliness Supervisor Saudi National

About the Role

Sheraton Hotels & Resorts is seeking a Hotel Cleanliness Supervisor to join our team in Jeddah, Makkah. This full-time position is open to Saudi Nationals and requires 0-1 years of experience. The supervisor will be responsible for ensuring the highest quality standards in guest rooms and public areas, supporting Housekeeping management in daily operations, and coordinating efforts across various departments.

Key Responsibilities

• Inspect guest rooms, public areas, and facilities such as the pool after cleaning to ensure adherence to quality standards.
• Manage sold room reports, verify room status, identify discrepancies, prioritize cleaning schedules, and update the status of departing guest rooms.
• Support Housekeeping management in overseeing daily activities and operations.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to relevant staff.
• Communicate any outstanding issues or information to the next shift for continuity.
• Complete all required paperwork accurately and in a timely manner.

Operational Support and Employee Development

• Assist management in various human resources functions including hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Ensure compliance with all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all mandatory safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Uphold the confidentiality of proprietary information and protect company assets.

Guest Services and Interpersonal Skills

• Welcome and acknowledge all guests according to established company standards.
• Anticipate and address guests’ service needs proactively.
• Provide assistance to individuals with disabilities as required.
• Express genuine appreciation to guests.
• Communicate effectively with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to all quality expectations and standards.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point-of-sale systems.
• Read and visually verify information in a variety of formats, including small print.

Additional Duties

The Hotel Cleanliness Supervisor will perform other reasonable job duties as requested by supervisors to support the overall operations of the Housekeeping department and the hotel.