Housekeeping Supervisor📣 Job Ad

About the Role

The Luxury Collection is seeking a dedicated Housekeeping Supervisor to join our team in Makkah, Saudi Arabia. This full-time position is crucial for upholding the highest standards of cleanliness and guest satisfaction across our facilities. The successful candidate will play a pivotal role in ensuring operational excellence within the housekeeping department, contributing significantly to an exceptional guest experience.

Key Responsibilities

As a Housekeeping Supervisor, you will oversee daily housekeeping operations, ensuring all areas meet stringent quality standards. This involves direct supervision, coordination with other departments, and active participation in team development and adherence to company policies.

• Inspect guest rooms, public areas, and facilities such as the pool after cleaning to ensure adherence to quality standards.
• Assist Housekeeping management in daily activities, including hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Follow all company, safety, and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Operational Duties

The role requires hands-on involvement in managing room status and assignments, ensuring smooth transitions and efficient service delivery within the housekeeping department.

• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Document and resolve issues with discrepant rooms in coordination with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments effectively.
• Communicate issues to the next shift.
• Complete all required paperwork accurately and on time.
• Perform other reasonable job duties as requested by Supervisors.

Candidate Qualifications

We are seeking a candidate with a strong background in housekeeping operations and leadership, demonstrating a commitment to service excellence and operational efficiency.

• Experience: 5-10 years of experience in a related work environment, including at least 1 year of supervisory experience.
• Education: High school diploma or *** equivalent.
• License or Certification: None specified.

Physical Requirements

This role involves various physical activities essential for maintaining operational efficiency within the housekeeping department.

• Ability to move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Frequent reaching overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Competence in entering and locating work-related information using computers and/or point of sale systems.
• Ability to read and visually verify information in a variety of formats, including small print.

Work Environment and Type

This is a full-time position based in Makkah, Saudi Arabia. The operational scope may include activities across locations such as Jeddah and Makkah, supporting the brand's commitment to luxury service.