Hyland OnBase Technical Support Specialist

About the Role

Business Developers is seeking a Hyland OnBase Technical Support Specialist to provide remote technical support and maintenance services for an enterprise client in Saudi Arabia. This is a 100% remote, part-time position based in Jeddah, with a fixed monthly salary ranging from SAR 1,875 to SAR 3,750. We welcome applicants from all countries, with experience levels from 0 to 20 years.

Role Context

This position is exclusively focused on technical support and maintenance for Hyland OnBase. It does not involve software development, programming, license sales, or new system implementation. The specialist will be responsible for ensuring the smooth operation and stability of the client's OnBase environment.

Responsibilities

• Provide Level 2 and Level 3 (L2/L3) technical support for Hyland OnBase.
• Diagnose and resolve application errors, system incidents, and technical issues.
• Troubleshoot OnBase application servers and related infrastructure.
• Perform quarterly application and database health checks.
• Resolve performance and configuration issues.
• Support Microsoft SQL Server, Windows Server, and IIS environments associated with OnBase.
• Manage support tickets and document technical resolutions.
• Prepare maintenance and technical support reports.
• Provide technical guidance and user assistance when required.

Qualifications and Requirements

• Proven hands-on experience in Hyland OnBase administration and support.
• Strong knowledge of OnBase architecture and troubleshooting.
• Experience handling L2/L3 support incidents.
• Knowledge of Microsoft SQL Server, Windows Server, and IIS.
• Ability to work independently and provide reliable remote support.
• Good English communication skills.

Work Environment

This is a fully remote, part-time position, offering flexibility while serving an enterprise client in Saudi Arabia. The role requires independent work and reliable remote support capabilities.

Application Process

We encourage qualified candidates to apply for this remote technical support opportunity.