IT Infrastructure Technical Team Lead (Saudi Nationals Only)

About the Role

Datamatics Technologies is seeking an experienced IT Infrastructure Technical Team Lead to manage enterprise IT infrastructure operations. This full-time position is based in Jeddah, Makkah, Saudi Arabia. The role requires a leader with extensive technical expertise, operational excellence, and stakeholder management skills, with a forward-thinking approach towards AI and Agentic AI adoption in IT operations.

Role Overview

The IT Infrastructure Technical Team Lead will be responsible for ensuring high availability, service reliability, SLA compliance, and cybersecurity posture across various infrastructure domains. This includes continuous improvement of infrastructure services while driving automation and AI-enabled operational efficiencies. The ideal candidate will have 5-10 years of relevant experience.

Key Responsibilities

• Lead end-to-end operations for Data Center Infrastructure, Server & Virtualization Platforms, Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN), Linux & Unix Platforms, Deskside Support Services, SOC, NOC, Storage, and Backup.
• Ensure the availability and operational readiness of enterprise infrastructure.
• Drive proactive monitoring, incident management, problem management, and root cause analysis.
• Maintain system uptime, performance, capacity, and reliability.
• Establish and maintain service levels aligned with business requirements.
• Monitor and achieve SLA, OLA, KPI, and uptime targets.
• Lead major incident management and service restoration activities.
• Develop operational dashboards and executive reports on service performance.
• Ensure adherence to ITIL best practices and service management processes.

Qualifications and Requirements

• Experience managing a team of at least 25+ members across multiple technologies, including helpdesk, server, network, and cloud.
• Strong experience with ITIL and ISO processes.
• Core technical expertise in at least two technologies.
• Understanding and practical experience with automation and AI concepts.
• Understanding of risk and compliance management.
• Experience with service improvement plans.
• Preferably from an IT service company (*, Wipro, Cognizant, LTI).

Experience Required

Candidates should possess 5-10 years of relevant experience in IT infrastructure management and leadership roles.

Application Process

Interested candidates are encouraged to apply for this full-time position with Datamatics Technologies in Jeddah, Makkah.