Officer Reservation & Ticketing

About Almosafer

Almosafer, Saudi Arabia’s leading travel company, serves millions across the travel and tourism ecosystem. The company aims to make every journey seamless, personal, and purposeful, offering diverse platforms and services that reflect the spirit of Saudi Arabia and the wider region. Almosafer is committed to being a leader in travel services, fostering lasting connections, and setting new benchmarks for excellence.

About the Role: Officer - Reservation & Ticketing

Almosafer is seeking an Officer for Reservation & Ticketing to join its team in Jeddah. This full-time role involves providing efficient reservation and ticketing services to travel agents, corporate customers, and passengers. The successful candidate will ensure all transactions are processed accurately and in compliance with airline and company policies, while delivering customer service. The role requires 3-5 years of experience.

Key Responsibilities

• Handle flight reservations, ticket issuance, reissuance, exchanges, refunds, and cancellations in accordance with airline policies.
• Process reservations and ticketing transactions using Airline Reservation Systems.
• Provide accurate fare quotations, itinerary planning, and information on fare rules, baggage policies, and travel requirements.
• Assist travel agents, corporate clients, and passengers with reservation and ticketing enquiries.
• Manage booking queues and ensure timely follow-up on pending reservations and ticketing requests.
• Handle schedule changes, flight disruptions, involuntary rerouting, and passenger re-accommodation.
• Ensure compliance with airline procedures and internal operating standards.
• Coordinate with Sales, Airport Operations, Customer Service, and the Airlines Regional Office to ensure seamless service delivery.
• Maintain accurate reservation and ticketing records and prepare operational reports as required.
• Support promotional campaigns, special fares, group bookings, and corporate travel requirements.
• Resolve ticketing-related issues professionally while maintaining high customer satisfaction.
• Keep updated on airline schedules, fare products, travel regulations, and service enhancements.
• Properly report ticket sales into the Almosafer Auditing and Reporting System.
• Work under the directives of the GSA department of Almosafer and the Principal Airlines assigned.

Work Environment at Almosafer

At Almosafer, teams operate with purpose, clarity, and a shared commitment to ethical practices. The company values accountability, trust, and collaboration, providing a structure that allows employees to contribute meaningfully from day one. Employees can expect a purpose-led workplace, ongoing learning and development opportunities, and recognition for their contributions within a community built on trust and curiosity.