Reservations Supervisor📣 Job Ad

About the Role

Marriott International is seeking a Reservations Supervisor to join its team in Jeddah. This full-time position is responsible for overseeing the accuracy of room blocks and reservations, processing guest requests, and implementing reservation procedures. The role focuses on identifying guest needs, verifying availability, explaining policies, and accommodating special requests to maximize revenue.

Key Responsibilities

• Oversee the accuracy of room blocks, reservations, and group market codes.
• Review and implement new Reservations procedures.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room types.
• Verify availability of room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in the reservation system.
• Respond to any challenges found for accommodating rooming requests.
• Set up proper billing accounts according to Accounting policies.

Operational Support and Professional Standards

• Communicate company values and culture to new employees.
• Troubleshoot, resolve, and document guest issues and concerns, or escalate to appropriate individuals.
• Assist management in training, scheduling, counseling, motivating, and coaching employees.
• Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Experience

• High school diploma or *** equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Physical Requirements

• Ability to read and visually verify information in a variety of formats.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Application

Interested candidates are encouraged to apply for this full-time position in Jeddah.