Return Team Leader

About the Role

Ninja (quick-commerce) is seeking a Return Team Leader to manage and oversee return operations. This full-time position is based in Jeddah, Makkah Province, and focuses on ensuring efficient processing, accurate documentation, and compliance with company standards for returned products.

Key Responsibilities

• Lead, supervise, and develop the returns team, focusing on the effective handling of damaged and expired products.
• Optimize return processes to minimize losses and maximize product recovery.
• Coordinate with Logistics, Inbound, Stock Control, Procurement, and other relevant departments to ensure smooth operations.
• Conduct regular audits and analyze return data to identify trends, root causes, and improvement opportunities.
• Manage supplier relationships and negotiate return terms.
• Ensure adherence to company policies, quality standards, and regulatory requirements.

Qualifications and Experience

• A Diploma in Business Administration, Supply Chain, Logistics, or a related field is required.
• A Bachelor's degree in a related field is considered an advantage.
• Minimum of 2 years of experience in a similar role, preferably within the retail industry.

Required Skills

• Strong leadership, communication, and negotiation skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in Microsoft Office and inventory management systems.
• Ability to work under pressure and meet deadlines.

Work Environment

This role operates within a fast-paced quick-commerce environment, requiring coordination across multiple departments to maintain efficient return operations.

Application Process

Candidates meeting the specified requirements are encouraged to apply for this full-time position.