Senior Sales Advisor | On | Jeddah, KSA📣 Job Ad

About the Role

Seddiqi Holding is seeking a Senior Sales Advisor to join On's Retail team in Jeddah, Saudi Arabia. This position is part of On's second store in the Kingdom, focusing on delivering exceptional customer service and representing On's core values and passion for movement. The role involves contributing to premium product offerings and innovative customer experiences, bringing On's vision to life for customers.

The primary mission is to consistently communicate On's brand philosophy, provide superior customer service, and help build a strong community around the brand. The Senior Sales Advisor will be instrumental in creating a premium in-store experience that aligns with On's commitment to innovation and quality.

Key Responsibilities

• Continuously embody and communicate On's values and brand philosophy to all customers.
• Provide exceptional customer service, including greeting customers, addressing inquiries, and developing tailored solutions by actively listening to customer needs.
• Supervise and mentor Sales Advisors by demonstrating a customer-focused approach in daily operations.
• Manage, implement, and monitor daily zoning schedules to ensure optimal customer flow.
• Open and close the store according to established protocols.
• Maintain in-depth knowledge of product technical information and stay informed about On's global activities, including sustainability efforts and athlete stories.
• Provide input and ideas for merchandising strategies and in-store events or community activities.
• Contribute feedback to store leadership to improve store processes and customer service levels.
• Assist in maintaining the visual standards of the store to ensure a premium customer experience.
• Support inventory management, including placing new product orders and fill-in orders.
• Build and maintain strong customer relationships through personal engagement.
• Contribute to shaping movement culture through meaningful connections, storytelling, hyperlocal experiences, and event planning.
• Engage in meetings with partners and explore collaboration opportunities.
• Lead community news communication, both internally and externally.
• Develop and nurture relationships with coaches.
• Build and grow the store's running community.
• Participate in product testing initiatives.

Qualifications and Requirements

• A minimum of 2 years of experience in a retail work environment.
• Fluency in reading, writing, and speaking English.

Required Skills

• Exceptional customer service skills.
• Strong communication and interpersonal skills.
• Ability to take initiative, learn quickly, and work effectively both independently and as part of a team.
• Interest in networking, socializing, and building professional connections.
• Enthusiasm for movement and sport.
• Proficiency in multitasking while remaining attentive to customers and flexible to business needs.
• Knowledge of product technical information.
• Merchandising skills.
• Experience with inventory management.
• Event planning capabilities.

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of experience. The company is Seddiqi Holding.