Shop Manager

About BFL Group

BFL Group operates as an off-price retailer specializing in fashion and homeware. Headquartered in the United Arab Emirates, the company serves markets across the region and Southeast Asia. BFL Group focuses on offering fashion designer brands at reduced prices, with a model that encourages repeat customer visits through a varied inventory.

Role Overview

The Shop Manager is responsible for the daily operations of a retail store in Makkah or Jeddah. This full-time role involves ensuring sales targets are met, maintaining high standards of customer service, and overseeing efficient store operations. The manager will lead and develop the store team, manage inventory, and ensure compliance with company policies and processes. This position requires 2-5 years of experience in a relevant field.

Key Responsibilities

• Lead, inspire, and develop the store team to achieve sales and performance targets and deliver customer service.
• Ensure a positive shopping experience for customers and resolve issues professionally.
• Drive sales through effective merchandising, team motivation, and the implementation of promotional strategies.
• Recruit, train, schedule, and evaluate staff performance, fostering a culture of accountability.
• Oversee efficient store operations, including cash handling, stock control, visual merchandising, and adherence to company policies.
• Monitor and manage inventory levels, process deliveries, minimize shrinkage, and maintain accurate stock records.
• Meet sales targets and manage store budgets, including labor costs, stock loss, and other operating expenses.
• Maintain a clean and safe working environment, ensuring compliance with health and safety legislation.
• Provide regular reports on store performance and staff issues.

Qualifications and Experience

• 2-5 years of experience in retail management or a similar leadership role.
• Demonstrated ability to lead and manage a team effectively.
• Strong understanding of retail operations, including sales, customer service, and inventory management.
• Proficiency in financial control and budget management within a retail setting.

Location

This position is based in the Makkah region, with opportunities in Jeddah and Makkah.

Application Process

Candidates interested in this full-time Shop Manager role are encouraged to apply. Salary details will be discussed during the interview process.