Store Manager

About the Role

Blancpain is seeking a Store Manager to oversee all boutique operations in Makkah or Jeddah, Saudi Arabia. This full-time role involves leading sales performance, client development, and team effectiveness while ensuring an exceptional luxury client experience and adherence to brand standards. The Store Manager is responsible for achieving commercial objectives, developing high-performing teams, and maintaining operational excellence within the boutique.

Key Responsibilities

• Achieve and exceed boutique sales targets and profitability objectives.
• Develop and execute action plans to maximize business opportunities and drive growth.
• Monitor sales performance, conversion rates, average transaction value, and client acquisition metrics.
• Ensure an exceptional luxury customer experience across all client touchpoints.
• Develop and maintain relationships with VIP and High-Net-Worth clients, leading clienteling initiatives.
• Lead, coach, and develop boutique team members, setting objectives and conducting performance reviews.
• Support recruitment, onboarding, training, and succession planning within the boutique.
• Ensure smooth daily boutique operations, including visual merchandising, housekeeping, and inventory management.
• Monitor compliance with operational procedures, internal controls, and brand standards.
• Prepare and review boutique performance reports, analyzing sales trends and customer insights.

Key Performance Indicators

• Commercial: Boutique Sales Achievement (%), Sales Growth (%), Conversion Rate, Average Transaction Value (ATV), Units Per Transaction (UPT).
• Client Development: New Client Acquisition, CRM Data Completeness, Repeat Client Rate, VIP Client Retention, Clienteling Activity Completion.
• Team Management: Team Performance Achievement, Employee Retention, Training Completion, Performance Review Completion.
• Operational Excellence: Inventory Accuracy, Audit Compliance Score, Mystery Shopper Results, Boutique Standards Compliance.
• Customer Experience: Customer Satisfaction Score, Client Complaint Resolution, Service Quality Compliance.

Qualifications and Experience

• 5-10 years of relevant experience in retail management, preferably within the luxury sector.
• Demonstrated ability to achieve commercial targets and drive business growth.
• Experience in client development and maintaining relationships with high-value clients.
• Proven leadership skills with experience in coaching and developing retail teams.
• Strong understanding of boutique operations, inventory management, and compliance.

Working Relationships

The Store Manager will collaborate internally with the Brand Manager, Retail Team, Operations Specialist, Vault Coordinator, HR, and Finance. External interactions include clients, VIP customers, mall management, and brand representatives.

Key Challenges

This role involves achieving ambitious commercial targets while maintaining luxury service standards, managing high-value client relationships, and ensuring boutique operational excellence and compliance. Developing and retaining high-performing talent and balancing sales growth with brand image and customer experience are also key challenges.