Surgical Equipment Manager📣 Job Ad

About Alcon and the Role

Alcon is a global leader in eye care, focused on enhancing sight and improving eye health. With over 25,000 associates worldwide, the company fosters an inclusive culture and provides opportunities for growth. This full-time position for a Surgical Equipment Manager is based in Jeddah and is part of Alcon's Sales & Sales Support organization.

Role Overview

As a Surgical Equipment Manager, you will operate in a field-based capacity, responsible for driving sales performance and promoting Alcon's surgical equipment portfolio. The role involves engaging with healthcare professionals and key customer accounts, including ophthalmic surgeons, hospital stakeholders, and operating room teams. The objective is to build strong partnerships, identify customer needs, and deliver solutions that support improved patient outcomes. Success in this role requires commercial acumen, relationship-building skills, and an understanding of market dynamics.

Key Responsibilities

• Achieve sales, productivity, and performance targets within assigned budgets and timelines.
• Promote Alcon's surgical equipment and solutions to healthcare professionals and key customer accounts.
• Meet contact, coverage, and frequency objectives through various communication channels and customer engagement activities.
• Develop and execute territory and account business plans aligned with commercial objectives.
• Organize and implement customer events, educational programs, sales presentations, and marketing initiatives.
• Support key accounts, hospital networks, referral pathways, and market access activities.
• Provide input into territory sales forecasting and the effective use of promotional resources.
• Maintain a strong understanding of Alcon's products, strategies, competitive landscape, market trends, and customer needs.
• Gather and share customer feedback, market intelligence, and industry insights to support business decisions.
• Build strong, long-term customer relationships and ensure high levels of customer satisfaction.
• Respond to customer inquiries and resolve issues professionally in accordance with company policies and procedures.
• Maintain accurate account records and complete all required reports in a timely manner.

Quality and Compliance

Quality and compliance are integral to all operations at Alcon. All associates are expected to adhere to established standards.

• Adhere to GxP regulations and company policies.
• Follow Standard Operating Procedures (SOPs) accurately and consistently.
• Maintain complete and accurate documentation.
• Support quality control processes and continuous improvement initiatives.
• Complete all required compliance and training activities.
• Contribute to maintaining a compliant and inspection-ready organization.

Application Information

This is a full-time position based in Jeddah. Further details regarding the application process will be provided upon inquiry.