Surgical Equipment Manager Saudi📣 Job Ad

About Alcon and the Role

Alcon is a global leader in eye care, focused on enhancing sight and improving eye health worldwide. The company operates with over 25,000 associates globally, fostering an inclusive culture. This full-time position for a Surgical Equipment Manager - Saudi is within Alcon's Sales & Sales Support organization, with 0-1 years of experience required.

Role Overview

The Surgical Equipment Manager plays a role in managing strategic customer relationships and driving the adoption of Alcon's surgical portfolio. This position involves partnering with hospitals, surgical centers, and key healthcare stakeholders to understand their needs, provide solutions, and support the growth of Alcon's surgical equipment business. The manager will develop account strategies, lead commercial initiatives, and ensure customers receive support throughout their partnership with Alcon.

Key Responsibilities

• Manage strategic accounts and customer relationships within the ophthalmic surgical market.
• Drive sales growth and achieve commercial targets for Alcon's surgical equipment portfolio.
• Build and maintain relationships with surgeons, operating room teams, procurement departments, and other key stakeholders.
• Identify customer challenges and develop tailored solutions that support clinical and operational objectives.
• Develop and execute customer development strategies and key account plans aligned with business goals.
• Lead account planning activities, including opportunity identification, market analysis, and business development initiatives.
• Expand relationships with existing customers by introducing solutions that address evolving clinical and business needs.
• Analyze market trends, competitor activity, and customer insights to identify opportunities and support strategic decision-making.
• Prepare, negotiate, and manage commercial agreements and contracts.
• Collaborate with cross-functional teams, including Sales, Marketing, Medical Affairs, Customer Service, and Technical Support.
• Organize and support customer events, product demonstrations, workshops, and educational programs.
• Maintain accurate customer data and account activity within Alcon's CRM system.
• Drive execution of sales plans and ensure delivery against agreed performance objectives.
• Support the development of team capabilities through coaching, mentoring, training, and sharing best practices where applicable.

Quality and Compliance Expectations

Quality and compliance are fundamental at Alcon. All associates are expected to contribute to maintaining a compliant and inspection-ready organization.

• Complete all required compliance and training activities.
• Adhere to GxP regulations and all applicable company policies and procedures.
• Follow Standard Operating Procedures (SOPs) consistently and accurately.
• Maintain complete and accurate documentation.
• Support quality management and continuous improvement initiatives.

Candidate Profile

Candidates should have 0-1 years of experience and be prepared to work in a collaborative, inclusive, and high-performing environment. This role offers opportunities for continuous learning and career development.