Technical Leader📣 Job Ad

About the Technical Leader Role

Abdul Latif Jameel is seeking a Technical Leader to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role is essential for ensuring the quality and accuracy of vehicle repairs. The Technical Leader is responsible for diagnosing vehicle symptoms, determining necessary repairs, and performing final inspections to ensure customer satisfaction and that repairs are completed correctly the first time.

About Abdul Latif Jameel

Abdul Latif Jameel is a diversified business with deep roots and a significant presence across the Middle East, North Africa, and Turkey (MENAT region). With over 75 years of history, the company originated as a small trading business and a Toyota distributorship in Jeddah, Saudi Arabia. It has since developed an extensive operational infrastructure, built the largest vehicle distribution network in Saudi Arabia, and accumulated comprehensive automotive expertise throughout the region. Leveraging this experience, Abdul Latif Jameel has diversified into new sectors that contribute to the 'infrastructure of life' within the MENAT region, representing some of the world’s leading brands.

Key Responsibilities

The Technical Leader's responsibilities include:

• Confirming symptoms and repair requests with customers based on job order forms.
• Conducting thorough diagnostics to identify the root cause of vehicle symptoms, determine necessary repairs, and specify parts to be replaced.
• Completing job order forms with detailed diagnostic findings, repair plans, and required parts.
• Confirming the availability of necessary repair parts with the Parts Advisor.
• Explaining the scope of work and estimated completion time to customers, ensuring their understanding.
• Halting repair work if the cause of a symptom cannot be identified and seeking support from the TMC Regional office.
• Placing identification markers on vehicles to guide appointed technicians on specific repair or maintenance actions.
• Identifying and assigning the appropriate technician for repairs by consulting the Technician skill board.
• Performing final inspections on completed repairs to ensure quality, correctness, and customer satisfaction.
• Verifying with the customer that the repair request has been fully resolved.

Qualifications and Experience

Candidates for the Technical Leader position should meet the following minimum requirements:

• Education: Vocational/Technical school graduate or equivalent.
• Experience: A minimum of 10 years of experience in the automotive sector.
• Skills: Computer literate.

Working at Abdul Latif Jameel

Abdul Latif Jameel offers a work environment shaped by its international footprint and over three-quarters of a century of commercial success. The company is recognized as a leading employer across the Middle East, North Africa, and Turkey (MENAT) region, with opportunities extending globally. Its culture is guided by core values of Respect, Innovation, a Pioneering Spirit, and Empowerment, fostering an environment where ideas and people can thrive.

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Qualified candidates are invited to apply.