Hard Services Manager📣 Job Ad

About the Director of Sales & Marketing Role

Sheraton Hotels & Resorts is seeking a Director of Sales & Marketing to lead sales efforts for hotels with over 300 rooms. This full-time position is based in Medina, Al-Madinah Al-Munawarah, and requires 5-10 years of experience. The role focuses on driving occupancy and significant food and beverage revenue through strategic sales management.

Role Overview and Objectives

The Director of Sales & Marketing is responsible for overseeing the hotel's sales department with a primary focus on achieving high occupancy rates and maximizing food and beverage revenue. This involves managing active and proactive sales initiatives, providing daily guidance to the sales team, and ensuring the implementation of brand-appropriate service strategies and standards throughout the sales process.

Key Responsibilities

• Manage the hotel's active and proactive sales efforts to achieve targets.
• Provide daily guidance to sales staff to meet hotel sales targets and overall hotel revenue goals.
• Implement brand-appropriate service strategies and brand standards across all sales activities.
• Focus on building long-term, value-based guest relationships to achieve sales objectives.
• Evaluate hotel participation in various sales channels, including area sales, sales office support, and electronic channels.
• Establish and maintain strong working relationships to proactively position and promote the hotel.
• Manage the sales budget to develop specific hotel activities, promotions, and ancillary activities that drive revenue and achieve targets.
• Coordinate with area sales transmissions to promote area and national sales activities.
• Develop and implement hotel-wide strategies to provide products and services that meet or exceed guest and staff expectations, ensuring returns for the owner and Luxury Collection.
• Perform other duties as assigned by management to meet business needs.

Qualifications and Experience

Candidates should possess the following qualifications:

• A two-year degree in Business Management, Sales, Hotel and Restaurant Management, or a related major, OR a Bachelor's degree with 4 years of sales and marketing or related field experience.
• Alternatively, a Master's degree in Business Management, Sales, Hotel and Restaurant Management, or a related major with 2 years of sales and marketing or related field experience.

Preferred Skills and Experience

• A four-year college degree.
• Demonstrated team supervision skills.
• Proven sales experience.
• Experience within the hotel industry, showcasing progressive career development and a consistent record of excellent performance.

Work Location and Type

This is a full-time position located in Medina, Al-Madinah Al-Munawarah.

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily operations in Medina, Al-Madinah Al-Munawarah. This full-time position is responsible for ensuring the cleanliness and maintenance of guest rooms, public spaces, and employee areas, while contributing to guest and employee satisfaction and managing operating budgets.

Key Responsibilities

The Executive Housekeeper I directs and works with employees to maintain high standards of cleanliness and upkeep throughout the property. This includes managing daily shift operations, conducting inspections, and ensuring corrective actions are taken. The role also involves collaborating with other departments, such as Engineering, to address maintenance needs promptly.

• Ensure timely and efficient communication of guest room status to the Front Desk.
• Supervise the property's general cleaning schedule and prepare work assignments based on room status and occupancy.
• Oversee daily Housekeeping shift operations, ensuring compliance with all policies and procedures.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Communicate areas needing attention to staff and follow up to ensure understanding and completion.
• Ensure all employees have the necessary supplies, equipment, and uniforms.

Departmental Management and Cost Control

This role plays a crucial part in managing departmental costs to meet or exceed budgeted goals. The Executive Housekeeper I must understand the financial impact of operations on the property's overall objectives and utilize financial reports to assist in departmental management.

• Participate in managing controllable expenses to achieve or exceed budgeted goals.
• Comprehend budgets, operating statements, and payroll reports to assist in financial management.

Guest Service and Human Resources

Ensuring exceptional guest service is a core function, which includes responding to and resolving guest issues. The position also involves supervising staff, ensuring clear expectations, administering property policies fairly, and participating in employee development and performance management processes.

• Respond to and handle guest problems and complaints, striving to improve service performance.
• Empower employees to provide excellent customer service and emphasize guest satisfaction.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Ensure employees understand expectations and that property policies are administered fairly and consistently.
• Provide feedback to employees on service behaviors and participate in performance appraisals.
• Assist in interviewing and hiring team members and support new hire orientation and training.
• Participate in employee accident investigations and progressive discipline procedures.

Qualifications and Experience

Candidates should possess a strong background in housekeeping or a related field. The required qualifications include:

• A high school diploma or GED with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.

Work Location and Type

This is a full-time position located in Medina, Al-Madinah Al-Munawarah.

About the Role

Sheraton Hotels & Resorts is seeking a Manager of Loss Prevention for a full-time position in Medina, located in the Central Area District. This role is responsible for overseeing the daily functions of the department to ensure the protection of property assets, employees, and guests, while maintaining guest and employee satisfaction and achieving operating budgets.

Key Responsibilities

• Manage daily department operations to safeguard property, staff, and guests.
• Maintain all legally required logs, certifications, and documents.
• Train staff on emergency procedures and implement accident and fire prevention protocols.
• Conduct property-wide hazard and risk assessments, including OSHA/SAFETY audits and incident tracking.
• Develop detailed property "shut down" procedures to ensure security.
• Ensure compliance with all applicable laws and safety regulations.
• Oversee key control guidelines and develop monthly checklists for CCTV, alarmed doors, and duress alarms.
• Conduct regular patrols encompassing all property areas, including inspection of recording systems.
• Follow the Duty of Care process for guest and employee protection.
• Investigate and follow up on unusual activities impacting guest and employee well-being.
• Handle complaints, disputes, grievances, and conflicts.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrols, emergency response, investigations, shipping/receiving, and electronic key systems.
• Guide the Accident Prevention Committee and oversee the first aid program.
• Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate safety procedures and ensure employee understanding.
• Foster teamwork and collaboration with other departments.
• Provide personal assistance and support to colleagues and guests.
• Serve as a role model for appropriate professional behavior.
• Utilize interpersonal skills to lead and influence others, advocating sound decision-making with honesty and integrity.
• Meet daily quality standards and customer expectations.
• Identify educational needs and develop training programs.
• Inspect and critique department performance to maintain professionalism and service levels.
• Provide exceptional service to ensure customer satisfaction and retention.
• Analyze information and solve problems effectively.
• Develop liaisons with local law enforcement and emergency services.
• Inform and update executives and peers on relevant matters.
• Communicate information effectively through various channels.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience. Specific educational requirements include either a high school diploma or GED with 4 years of experience in security/loss prevention or a related professional area, OR a 2-year degree from an accredited university in Criminal Justice or a related major with 2 years of experience in security/loss prevention or a related professional area.

Work Environment and Details

This is a full-time position based in Medina, within the Central Area District. The role requires a commitment to protecting hotel assets and ensuring the safety and satisfaction of guests and employees.