HK Floor Supervisor📣 Job Ad

About the HK Floor Supervisor Role

Pullman Hotels & Resorts, a member of the Accor network, is seeking an HK Floor Supervisor to join its team in Medina, Al Madinah, Saudi Arabia. This full-time position is for a professional with 5-10 years of relevant experience, focusing on maintaining high standards of guest service and operational efficiency within the hotel environment.

Role Overview

The HK Floor Supervisor plays a central role in ensuring an exceptional guest experience. This position requires a commitment to guest care, from arrival through to departure, and contributes significantly to the overall quality of the guest journey within the hotel.

Key Responsibilities

• Lead and supervise the daily operations of the department to ensure service standards are consistently met with friendly and engaging service.
• Address guest concerns promptly and effectively, tracking issues and notifying relevant departments to ensure memorable guest experiences.
• Ensure employees are informed daily about operational priorities to facilitate personalized service delivery.

Qualifications and Requirements

• A service-focused personality is essential for this role.
• Previous experience in a similar leadership role is considered an asset.
• Prior experience working with Opera or a related property management system.
• Demonstrated strong interpersonal and problem-solving abilities, with the capacity to lead by example.

About Pullman Hotels & Resorts and Accor

Pullman Hotels & Resorts is part of the Accor network, which encompasses over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations globally. Accor is committed to responsible hospitality and fosters an inclusive environment, actively seeking to attract, recruit, and promote diverse talent across its operations.

Application Information

Join a team dedicated to creating positive and memorable impacts for guests, colleagues, and the environment. We invite qualified candidates to apply for this opportunity.