Mgr Loss Prevention

About the Role

Sheraton Hotels & Resorts is seeking a Manager of Loss Prevention to join our team in Medina, Al Madinah, Saudi Arabia. This full-time role involves managing the daily functions of the department to ensure the protection of property assets, employees, guests, and the property itself. The position focuses on maintaining guest and employee satisfaction while adhering to the operating budget.

Key Responsibilities

• Manage daily departmental operations to protect property assets, employees, guests, and the property.
• Maintain logs, certifications, and documents as required by law and Standard Operating Procedures.
• Train staff in established emergency procedures and implement accident and fire prevention protocols.
• Assist the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conduct hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop detailed "shut down" procedures to ensure all property areas are secured appropriately.
• Comply with applicable laws and safety regulations and follow proper key control guidelines.
• Develop monthly checklists for CCTV equipment, alarmed doors, and duress alarms to ensure full functionality.
• Incorporate inspection tours of recording systems into patrols covering all interior and exterior areas of the property.
• Follow Duty of Care processes for the protection of guests and employees.
• Follow up on unusual activities that could impair the well-being of guests and employees.
• Handle complaints, settle disputes, resolve grievances, and negotiate conflicts.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrol processes, emergency response, and investigations for guest and employee incidents.
• Oversee and guide the efforts of the Accident Prevention Committee and the first aid program for guests and employees.
• Oversee the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate the importance of safety procedures, detailing codes, ensuring employee understanding, and monitoring related processes.
• Emphasize teamwork, inter-departmental relationships, and assertive hospitality as a deterrent to crime.
• Provide personal assistance, medical attention, or emotional support to coworkers, customers, or patients as needed.
• Serve as a role model for appropriate behaviors and utilize interpersonal and communication skills to lead and influence others.

Customer Service and Professionalism

• Meet quality standards and customer expectations daily.
• Identify educational needs, develop formal training programs, and instruct others.
• Inspect and critique the performance of the loss prevention department to maintain a high level of professionalism and customer service.
• Provide services that exceed expectations for customer satisfaction and retention.

Operational Support

• Analyze information and evaluate results to choose optimal solutions and solve problems.
• Develop liaison relationships with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information in a timely manner.
• Provide information to supervisors and co-workers via telephone, written form, e-mail, or in person.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in loss prevention or a related field. The role requires strong leadership abilities, a commitment to safety, and excellent communication skills to ensure the well-being of guests and employees.

Work Environment

This is a full-time position based in Medina, Al Madinah, Saudi Arabia, within the hospitality sector. The role involves working closely with various departments to maintain a secure and satisfactory environment for all.