Mgr Loss Prevention📣 Job Ad

About the Role

Sheraton Hotels & Resorts is seeking a Manager for Loss Prevention to oversee operations in Medina, Al-Madinah Al-Munawarah. This full-time position requires a dedicated professional to safeguard property assets, employees, and guests while ensuring guest and employee satisfaction and adherence to the operating budget.

Key Responsibilities

• Manage daily departmental functions to protect property assets, employees, and guests.
• Maintain required logs, certifications, and legal documents.
• Train staff on emergency procedures and implement accident and fire prevention measures.
• Conduct hazard and risk assessments, including OSHA/SAFETY audits and incident tracking.
• Develop detailed property "shut down" procedures to ensure security.
• Ensure compliance with applicable laws and safety regulations.
• Follow proper key control guidelines.
• Develop and maintain checklists for security equipment functionality (CCTV, alarms).
• Conduct patrols encompassing all property areas, including inspection of recording systems.
• Implement and follow the Duty of Care process for guest and employee protection.
• Follow up on unusual activities impacting guest and employee well-being.
• Handle complaints, disputes, grievances, and conflicts through negotiation.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrols, emergency response, investigations, shipping/receiving processes, and electronic key systems.
• Guide the Accident Prevention Committee and oversee the first aid program.
• Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate and ensure employee understanding of safety procedures and codes.
• Promote teamwork and collaboration with other departments.
• Provide support and assistance to colleagues and guests.
• Serve as a role model for appropriate professional behavior.
• Utilize leadership and communication skills to influence and guide others.
• Meet daily quality standards and customer expectations.
• Identify educational needs and develop training programs for others.
• Inspect and critique the performance of the loss prevention department to maintain high standards.
• Provide exceptional service to ensure customer satisfaction and retention.
• Analyze information and evaluate results to solve problems effectively.
• Develop liaison relationships with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information in a timely manner.
• Communicate information to supervisors and coworkers through various channels.

Qualifications and Experience

Candidates must meet one of the following educational and experience requirements:

• A high school diploma or GED, plus 4 years of experience in security, loss prevention, or a related professional area.
• A 2-year degree from an accredited university in Criminal Justice or a related major, plus 2 years of experience in security, loss prevention, or a related professional area.

Work Environment and Details

This is a full-time position based in Medina, Al-Madinah Al-Munawarah. The role requires a minimum of 5-10 years of relevant experience. Salary details are not disclosed.