Mgr Loss Prevention📣 Job Ad

About the Role

Sheraton Hotels & Resorts is seeking a Loss Prevention Manager to oversee the protection of property assets, employees, and guests. This full-time position is based in Medina within the Eastern Province of Saudi Arabia. The role requires a professional with 5-10 years of experience in loss prevention or a related field.

Core Responsibilities

The Loss Prevention Manager is responsible for managing the daily operations of the department to ensure the safety and security of the property. This includes maintaining all necessary logs, certifications, and documents as required by law and Standard Operating Procedures. A key aspect of the role involves training staff on emergency procedures and implementing accident and fire prevention strategies, all while focusing on achieving operational budgets and ensuring guest and employee satisfaction.

Security and Loss Prevention Management

• Administer fire prevention programs and emergency preparedness in coordination with the Director of Engineering.
• Conduct property hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop detailed property "shut down" procedures to ensure all areas are secured appropriately.
• Ensure compliance with all applicable laws and safety regulations.
• Maintain proper key control guidelines for loss prevention and property security.
• Develop and implement a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure functionality.
• Incorporate inspection tours of the recording system into regular patrols covering all interior and exterior property areas.
• Follow the Duty of Care process for the protection of guests and employees.
• Investigate and follow up on all unusual activities in and around the property that could affect the well-being of guests and employees.
• Handle complaints, settle disputes, resolve grievances, and negotiate with others.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrol processes, emergency response, investigations, shipping and receiving processes, electronic key systems, and manager on duty responsibilities.
• Guide the efforts of the Accident Prevention Committee and oversee the first aid program.
• Manage the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate the importance of safety procedures, ensuring employee understanding of safety codes and monitoring related processes.
• Emphasize teamwork, interdepartmental collaboration, and assertive hospitality to deter crime.
• Foster mutual trust, respect, and cooperation among team members.
• Provide personal assistance, medical attention, or emotional support to colleagues, customers, or patients as needed.
• Serve as a role model demonstrating appropriate professional behaviors.
• Utilize interpersonal and communication skills to lead and influence others, advocating sound financial/business decisions with honesty and integrity.

Customer Service and Operational Excellence

• Meet daily quality standards and customer expectations.
• Identify educational needs of others and develop or deliver training programs.
• Inspect and critique the performance of the loss prevention department to maintain high levels of professionalism and customer service.
• Provide services that exceed customer expectations to ensure satisfaction and retention.

Additional Duties

• Analyze information and evaluate results to solve problems effectively.
• Develop and maintain liaison with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information in a timely manner.
• Provide information to supervisors and coworkers via telephone, written correspondence, email, or in person.

Qualifications and Experience

The ideal candidate will possess 5-10 years of relevant experience in loss prevention or a related security management field. A strong understanding of safety regulations, emergency procedures, and risk assessment is essential. The ability to manage and lead a team, coupled with excellent communication and interpersonal skills, is required.