Service Administrator📣 Job Ad

About United Motors Company

United Motors Company, a leading automotive organization, is seeking a dedicated professional to join its team. This role is based in Al Madinah, Saudi Arabia, and offers an opportunity to contribute to the operational efficiency of the service department.

The Role of Service Administrator

As a Service Administrator, you will be instrumental in ensuring the rigorous implementation of existing procedures, maintaining high standards of quality control, and upholding franchise policies. This position involves developing and managing operational checklists, establishing robust quality assurance processes, and supervising various operational activities within the service environment.

Key Responsibilities

• Follow up on administrative tasks related to the ASD Office, including uniform tracking, Kissflow request submissions, and reporting.
• Monitor customer satisfaction KPIs such as NPS and Google reviews, managing related data submission and follow-up for customer inquiries.
• Prepare daily, weekly, and monthly operational reports.
• Maintain comprehensive checklists for various processes, ensuring all steps are accurately followed.
• Build and implement quality control measures to consistently meet high service standards.
• Monitor and evaluate operational activities to identify areas for improvement and provide recommendations for optimized performance.
• Collaborate with cross-functional teams to ensure adherence to franchise policies and procedures.
• Train and educate team members on the correct implementation of policies and procedures.
• Conduct regular audits and inspections to identify non-compliance issues and develop corrective action plans.
• Continuously update and refine existing procedures based on industry best practices and feedback from stakeholders.
• Perform monthly data analysis to support operational insights.

Qualifications and Experience

Candidates for this position should possess 0-1 years of relevant experience. The role requires a highly skilled and detail-oriented individual with strong organizational capabilities and a commitment to maintaining high standards. Proficiency in data management, reporting, and analytical tasks is essential.

Work Type and Location

This is a full-time position based in Al Madinah, Saudi Arabia. The successful candidate will be expected to work on-site to effectively manage and oversee service administration tasks.

Application Process

United Motors Company invites qualified applicants to submit their applications for the Service Administrator role. We appreciate your interest in joining our team.