Service Administrator Al Futtaim Automotive FAMCO📣 Job Ad

About the Role

Al-Futtaim is seeking a Service Administrator for FAMCO, its automotive division, to join the team in Riyadh, Saudi Arabia. This full-time role is designed for a professional with 5-10 years of experience who will support and oversee critical administrative functions within the Service Department, contributing to operational excellence.

Role Context and Objectives

The Service Administrator plays a central role in enhancing workshop efficiency and ensuring compliance with quality standards. Key objectives include accurate KPI reporting, supporting technical training, managing service contracts, coordinating procurement, and maintaining workshop assets and special tools. The successful candidate will collaborate closely with Service Operations, Warranty, Contracts, and Technical Training teams, as well as external suppliers and stakeholders, within a fast-paced automotive and engineering environment.

Key Responsibilities

• Ensure timely and accurate reporting of service KPIs, including technician productivity and utilization.
• Support Technical Training activities, encompassing administration, delegate coordination, follow-up, and stakeholder communication.
• Manage the procurement process for tools, equipment, and special service tools, including supplier evaluation, sourcing, and contract negotiations.
• Coordinate with principals, Warranty, Contracts, and Service teams to provide operational support and technical feedback.
• Monitor and maintain workshop assets, ensuring proper upkeep, calibration, replacement planning, and compliance with company standards.
• Oversee service administration functions, including invoicing, receivables, and Work-in-Progress (WIP) monitoring.
• Provide operational and administrative assistance to Warranty and Contract departments.
• Administer service contracts, covering proposal preparation, contract issuance, renewals, closures, monthly billing, and customer reporting.
• Ensure compliance with ISO quality, safety, and environmental standards across service operations.
• Contribute to continuous improvement initiatives aimed at enhancing workshop efficiency and productivity.

Qualifications and Experience

• Diploma or Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or a related technical discipline.
• Minimum of 5 years' experience within an automotive, engineering, or retail distributor environment.
• Proven experience working with manufacturer standards, quality systems, and service programs.
• Demonstrated ability to gather workshop data, analyze performance metrics, and prepare KPI reports for management.
• Experience supporting service operations, technical training, warranty administration, or contract management functions.

Required Skills and Knowledge

• Strong commercial awareness with exposure to procurement, supplier management, and asset control.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Advanced proficiency in Microsoft Office applications, particularly Excel and reporting tools.
• Knowledge of KPI tracking, data analysis, and management reporting.
• Knowledge of procurement processes, supplier management, and contract negotiation.
• Ability to manage multiple priorities while maintaining high levels of accuracy and attention to detail.
• Strong understanding of service operations, workshop environments, and customer service principles.

Location

This position is based in Riyadh, Saudi Arabia, and offers an opportunity to contribute to a leading automotive and engineering environment within Al-Futtaim.