FRONT DESK ADMINISTRATOR📣 Job Ad

About the Front Desk Administrator Role

Furless Permanent in Riyadh is seeking a Front Desk Administrator to join their team. This full-time position is crucial for driving sales growth and client retention by ensuring a professional and seamless experience for all guests. The role involves managing reception operations, sales follow-up, appointment scheduling, and retail support, all while adhering to Furless standards and Saudi Municipality regulations.

Key Responsibilities

• Greet, register, and guide clients with professionalism, ensuring a welcoming atmosphere.
• Manage appointment bookings, confirmations, and reminders to optimize attendance.
• Handle client inquiries via phone, WhatsApp, and email promptly and accurately in English and/or Arabic.
• Address client complaints empathetically and resolve issues efficiently.
• Maintain the reception and waiting areas to Furless's premium standards of cleanliness and organization.
• Promote treatments, packages, and retail products confidently.
• Educate clients on home-care routines and follow-up treatments to encourage repeat visits.
• Track and follow up with prospective and lapsed clients to increase return rates.
• Meet or exceed monthly sales and upselling targets.
• Support in-branch marketing and promotional activities.
• Maintain accurate client records, purchase history, and preferences within the CRM/POS system.
• Record all bookings, payments, and transactions accurately.
• Perform daily cash-up and reconciliation.
• Generate and submit daily and weekly performance reports.
• Ensure compliance with Saudi Municipality standards on hygiene, safety, and documentation.
• Coordinate with operations on maintenance, supplies, and equipment servicing.
• Uphold the Furless brand image through polished and client-focused conduct.
• Collaborate with therapists, treatment coordinators, and management for smooth client flow.
• Participate in training sessions to enhance sales, service, and retention skills.
• Demonstrate punctuality, accountability, and flexibility with shifts.

Qualifications and Experience

• High school diploma or higher; a Diploma in Administration or Customer Service is preferred.
• 2-5 years of experience in front desk, sales, or customer service roles, preferably within the beauty, wellness, or hospitality sectors.
• Proficiency in MS Office and CRM/booking systems; experience with Fresha is preferred.
• Fluent in English; Arabic language skills are an advantage.
• Strong sales, upselling, and relationship-building skills.
• Excellent organization and multitasking abilities.
• Understanding of Saudi Municipality hygiene standards (training will be provided).

Personal Attributes

The ideal candidate will be sales-driven with a strong service mindset, demonstrating professionalism, approachability, and emotional intelligence. Reliability, attention to detail, and accountability are essential. The ability to remain calm and confident under pressure, coupled with a passion for beauty, wellness, and client experience, is highly valued.

Work Schedule and Compensation

This is a full-time position requiring 48 hours per week with two rotational days off. Compensation includes a competitive salary plus commission based on performance. Medical insurance, training programs, and career development opportunities are provided.