Virtual Customer Service Representative📣 Job Ad

About the Role

Alghad College for Applied Medical Sciences, a private educational institution in Saudi Arabia, is seeking an English Teacher to join its faculty. This role supports the college's mission to meet the demand for qualified national talent in the healthcare sector. The college operates across eight regions and cities, offering Bachelor's programs in applied medical sciences and is accredited by the Ministry of Education. This full-time position is based in Medina.

The English Teacher will be instrumental in enhancing students' English language proficiency, contributing to their academic and professional growth. This position offers an opportunity to be part of an educational institution focused on applied medical sciences.

Key Responsibilities

• Participate in the implementation of the college's vision and mission.
• Implement educational and training programs according to the study plan and academic requirements.
• Teach assigned courses according to the established schedules.
• Conduct practical exercises and lessons as prescribed.
• Manage all aspects of course examinations, including question setting, correction, review, and auditing.
• Convey the latest developments in the field of specialization to students.
• Contribute to the development of college programs and work procedures.
• Participate in departmental councils, committees, college activities, and scientific research programs.
• Attend department council sessions, participate actively, and vote on decisions and recommendations.
• Execute assigned tasks from the department council within the framework of rules and regulations.
• Maintain order in classrooms and laboratories.
• Undertake assigned work in scientific research, academic advising, or other administrative or academic tasks, in addition to the prescribed teaching load.
• Contribute effectively to conducting scientific research within the specialty.
• Perform required quality work and prepare necessary reports for academic courses.
• Foster a spirit of constructive competition among students, encouraging innovation and creativity.
• Participate in departmental and college committees.
• Prepare necessary periodic reports as required by the college or scientific departments.
• Uphold the reputation of the college and its property, maintaining order and student safety.
• Dedicate oneself to work within the college.
• Comply with all regulations, laws, bylaws, and instructions in force in the Kingdom of Saudi Arabia, ensuring adherence to religious principles and non-interference in politics.

Qualifications and Requirements

• A degree specific to the specialty from Saudi universities or universities recommended by the Ministry of Education (with proof of equivalency from the Ministry of Education attached).
• For lecturer and faculty positions, there must be an extension of the specialty.
• A minimum grade of "Good" in the bachelor's degree.
• All university qualifications must have been obtained through full-time study.
• Successful completion of a personal interview is mandatory.
• For applicants holding a Master's degree in English (Applied Linguistics, TESOL, TESL, TEFL, Linguistics, English Literature), a minimum of two years of experience in education or training is required.
• For applicants holding a Bachelor's degree in English Language, a CELTA certificate is required, along with at least five years of experience in education or training.

Required Skills

• Excellent English pronunciation, vocabulary, and grammar.
• Confidence and ability to deliver motivating and engaging lessons.
• Proficiency in developing teaching materials.
• Competence in student assessment.
• Ability to reflect on teaching practice and engage in microteaching.
• Strong mastery of the subject matter.
• Skill in utilizing technology in the classroom.
• Commitment to staying updated with the latest methods and theories for English teachers.
• Aptitude for acquiring new practical skills.
• Capability to effectively equip students for teaching at the appropriate level.

Work Environment and Application Details

This is a full-time, one-year contract position based in Medina, Al Madinah, Saudi Arabia. Working hours are 48 hours per week. Experience required is 2-5 years, depending on qualification level. Salary and benefits will be determined upon successful completion of the interview process. The application deadline is June 8, 2026, to June 10, 2026. Applications should be submitted electronically through the college's website: https://*******

About the Role

2P Perfect Presentation is seeking a dedicated Customer Service professional to join their team in Al Madinah Al Munawwarah. This role is essential for delivering a high-quality customer journey across multiple touchpoints. The position focuses on understanding customer needs, resolving inquiries efficiently, and enhancing overall customer satisfaction. The ideal candidate will be customer-focused, proactive, and capable of adapting to various customer service channels and operational demands to contribute to a consistent and positive customer experience.

Key Responsibilities

• Handle customer inquiries, requests, and feedback received through various communication channels, including phone, email, chat, social media, and in-person interactions.
• Ensure the timely and professional resolution of customer issues and complaints, aiming for first-contact resolution where possible.
• Maintain accurate and detailed records of all customer interactions and follow up on outstanding issues as necessary to ensure complete satisfaction.
• Collaborate effectively with internal teams to identify opportunities for process improvements and enhance overall customer experience outcomes.
• Identify recurring customer issues and trends, providing constructive suggestions for service enhancements and preventative measures.
• Actively support customer retention and satisfaction initiatives through proactive engagement and exceptional service delivery.
• Ensure strict compliance with all company policies, established service standards, and quality guidelines.
• Contribute to the generation of reports and the tracking of key performance indicators related to customer satisfaction and service performance.

Qualifications and Requirements

• Any educational background is acceptable, combined with relevant experience in customer service, customer experience, or related fields.
• Possess strong communication and interpersonal skills, enabling effective interaction with a diverse customer base.
• Demonstrate a proactive problem-solving mindset with a keen attention to detail to address customer needs accurately.
• Exhibit the ability to work effectively under pressure and manage multiple tasks simultaneously while maintaining high service quality.
• Proficiency in MS Office suite is required; experience with customer service tools and CRM systems is preferred.
• Fluency in both Arabic and English is essential for effective communication.

Required Skills

• A strong customer-first mindset, prioritizing customer needs and satisfaction in all interactions.
• Excellent professional communication skills, both written and verbal.
• Effective time management and organizational skills to handle a high volume of inquiries and tasks efficiently.
• High adaptability and a strong sense of teamwork to collaborate with colleagues and support team goals.
• Proficiency in conflict resolution techniques to de-escalate situations and find mutually agreeable solutions.
• Basic reporting and data handling capabilities to contribute to performance analysis.
• Understanding of marketing principles and client acquisition strategies to support business growth.

Job Details

This is a full-time position. The role requires 0-1 year of experience. The company is 2P Perfect Presentation, and the location is Al Madinah Al Munawwarah, Saudi Arabia.

About the General Store Manager Role

ABYAT, the largest retail store in the Middle East, is seeking a General Store Manager for its Al Madinah, Saudi Arabia location. This role is essential for driving store profitability and ensuring an exceptional customer experience within a large-format retail environment spanning 22,000 square meters and featuring over 22,000 home improvement and lifestyle products. Established in 2005, ABYAT is committed to retail excellence through a customer-centric approach and high service standards. As ABYAT expands its presence, this position plays a crucial part in its growth.

Key Responsibilities

The General Store Manager will lead and oversee all aspects of store operations to ensure the smooth execution of retail activities and the achievement of sales targets and Key Performance Indicators (KPIs). This includes monitoring critical metrics such as traffic, conversion rate, average basket size, and sales productivity. The role requires ensuring high standards of customer service, effectively handling escalated customer concerns, and leading, coaching, and developing store teams to meet performance objectives. Compliance with Visual Merchandising standards, execution of promotional campaigns, and oversight of inventory levels, stock replenishment, and product availability are also key duties. Coordination with Supply Chain, HR, Finance, Marketing, and Commercial teams is necessary for seamless operations. The manager will monitor store KPIs, prepare performance reports with actionable insights, and manage store operating expenses while identifying cost optimization opportunities.

Qualifications and Experience

• A Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
• 5-10 years of retail experience, preferably within large-format or multi-category retail environments.
• Proven experience in store management or senior retail leadership roles.
• A strong track record in achieving sales targets and driving KPI performance.
• Experience in team leadership, coaching, and performance management.
• Must be a Saudi National.

Required Skills and Competencies

• Sales Target Achievement
• KPI Performance Management
• Customer Experience Enhancement
• Store Profitability Improvement
• Commercial Execution
• Operational Excellence
• Merchandising and Inventory Management
• Team Leadership and Coaching
• Performance Management
• Visual Merchandising and Promotional Campaign Execution
• Stock Replenishment and Supply Chain Coordination
• Cross-functional Team Collaboration (HR, Finance, Marketing, Commercial)
• Performance Reporting and Analytical Skills
• Cost Optimization

Work Details

This is a full-time position based in Al Madinah, Saudi Arabia. The role requires 5-10 years of relevant experience.