مستشار/ه مبيعات سوارفسكي📣 Job Ad

About Chalhoub Group

Chalhoub Group is a leading partner in the luxury goods sector across the Middle East. With over 600 stores and 300 brands, the Group leverages more than 65 years of regional experience to be a key player in beauty, fashion, and gifts. We are evolving from a traditional luxury retail and distribution entity into a hybrid retail enterprise, aiming to make luxury product experiences accessible to customers everywhere. To support our growth, we are building a world-class team and integrating technology and data into every aspect of our operations, from traditional retail to supply chain and customer loyalty. We seek talented individuals to join us in exploring new opportunities.

The Role of a Sales Consultant

Chalhoub Group is seeking a dedicated Sales Consultant for the Swarovski brand, for a full-time position in Jeddah or Makkah. This role is central to achieving individual and overall sales targets while delivering an exceptional guest experience. The Sales Consultant will support key initiatives related to customer relationship management and in-store customer and employee experiences.

Key Responsibilities

• Collect data on customer behavior, best-selling, and slow-moving products to inform business reviews.
• Enhance customer relationships through a comprehensive, multi-channel approach.
• Provide product feedback and information to customers prior to purchase.
• Improve employee Net Promoter Score (eNPS) through employee initiatives, culture, and experiences.
• Ensure compliance with visual merchandising guidelines and standard operating procedures.
• Ensure online purchase and in-store pickup processes adhere to service level agreements.
• Ensure customer data collection meets marketing team requirements.
• Promote the customer loyalty program (MUSE) and stay updated on app offers.
• Support in-store marketing activities.
• Stay updated on all brand activities, campaigns, and social media.
• Boost in-store sales.
• Support in-store customer experience initiatives.
• Provide feedback on effective and ineffective in-store practices.

Qualifications

Candidates should possess 0-1 years of experience. Prior experience in sales or customer service, particularly with luxury retail brands, is preferred.

Career Development and Benefits

At Chalhoub Group, we support your career aspirations by offering rich experiences, learning opportunities, and professional development. You will have the chance to engage with diverse tasks within your role or explore internal mobility options, as we provide varied career paths for individuals. We value your contributions and offer a competitive benefits package that includes healthcare, contributions to child education, remote work policies, flexible work arrangements, and exclusive employee discounts.

Commitment to Diversity and Inclusion

We believe that inspiring and delighting our customers is rooted in diversity – intellectual, cultural, and constructive differences in abilities and perspectives. Chalhoub Group is committed to the principles of inclusion and diversity in all our endeavors. We welcome all candidates to apply and become part of our future. All applications are reviewed based on merit and equal opportunity, without regard to gender, age, race, religion, or origin, and we are dedicated to leveraging the competencies of people of determination.