Captain Bellstand

About the Role

Delta Hotels and Resorts® is seeking a Captain Bellstand to join their team in Makkah, Saudi Arabia. This is a full-time position requiring 0-1 years of experience, focusing on providing exceptional guest service and support within the hotel environment. The role involves direct interaction with guests, ensuring their needs are met efficiently and professionally.

Key Responsibilities

• Greet guests and provide information on property amenities, services, hours of operation, and local attractions.
• Assist guests and visitors with entering and leaving the property, including opening doors and helping with luggage.
• Manage luggage storage and retrieval, and transport guest luggage to and from rooms or designated areas.
• Assist guests with loading and unloading luggage from vehicles and provide directions as needed.
• Arrange transportation services (*, taxi, shuttle, limousine) for guests and record advance requests.
• Dispatch bell staff or valet staff as required and communicate parking procedures to guests.
• Follow up with guests to ensure satisfaction with requests and problem resolution.

Leadership and Team Support

• Serve as a departmental role model and assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Develop and maintain positive working relationships with colleagues.

Operational Standards and Guest Service

• Adhere to all company policies and procedures, reporting accidents, injuries, and unsafe conditions to management.
• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally and clearly, and answer telephones using appropriate etiquette.
• Comply with quality assurance expectations and standards.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Capability to move at a speed required to respond to work situations (*, run, walk, jog).
• Capacity to stand, sit, or walk for extended periods or an entire shift.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and objects exceeding 75 pounds with assistance.
• Skill in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Capability to move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Additional Duties

Perform other reasonable job duties as requested by Supervisors to support the operational needs of the department.