Customer Relations Officer📣 Job Ad

About FSGene Medical Molecular Genetics Laboratory

FSGene Medical Molecular Genetics Laboratory is a specialized institution dedicated to providing advanced services in Molecular Diagnostics, Research, and Training. We are committed to fostering strong relationships with our diverse network of clients, healthcare providers, and academic partners within the medical and scientific community.

Role Overview

We are seeking a professional and customer-focused Customer Relations Officer to join our team. This full-time position, based in the Makkah region and serving both Jeddah and Makkah cities, is crucial for managing effective communication and coordination with all stakeholders across our core services.

Key Responsibilities

• Handle client inquiries through various communication channels, including phone and email.
• Provide accurate and approved information regarding laboratory services, training programs, requirements, pricing, and timelines.
• Coordinate appointments, manage sample-related communication, facilitate training registrations, and conduct necessary follow-ups.
• Liaise effectively with laboratory and internal teams to ensure timely updates are provided to clients.
• Maintain precise records of all inquiries, leads, follow-ups, and customer interactions.
• Coordinate customer concerns and complaints by directing them to the appropriate Technical, Operations, or Quality teams.
• Support communication efforts with hospitals, clinics, universities, researchers, students, and corporate clients.
• Assist with trainee registration processes, scheduling, certificate issuance, and post-training follow-up activities.
• Support the monitoring of customer feedback and satisfaction levels.
• Ensure confidentiality and maintain professional communication standards at all times.

Qualifications and Experience

Candidates for this role should possess 2-3 years of experience in a customer-facing or administrative support position. A strong commitment to customer service, excellent communication skills, and the ability to manage multiple tasks efficiently are essential for success in this role.

Work Location and Type

This is a full-time position located within the Makkah region, specifically covering operations in Jeddah and Makkah. The role requires dedicated on-site presence to ensure seamless coordination and client interaction.

Application Information

Interested applicants who meet the specified qualifications are encouraged to submit their application. Salary details for this position will be discussed during the interview process.