Director of Quality & Risk Management

About the Role

Fakeeh Care Group is seeking a Director of Quality & Risk Management to oversee the development and implementation of organization-wide quality and risk management programs. This full-time position is based in Jiddah, Makkah, Saudi Arabia, and requires 5-10 years of relevant experience. The Director will ensure full compliance with regulatory and accrediting bodies, acting as the ultimate custodian of quality and patient safety within Fakeeh Health Care facilities.

Key Responsibilities

• Provide day-to-day oversight and direction for the Quality and Risk Management Department, including QRM document management, risk management, data management, audits, reviews, and performance improvement activities.
• Manage departmental logistics, including work assignments, schedules, recruitment, and annual evaluations, while developing staff skills and competencies.
• Lead and coordinate activities for compliance with local and international healthcare regulations and standards, managing hospital accreditation processes and enhancing quality and safety excellence programs.
• Oversee the development and revision of hospital policies and procedures to enhance quality, compliance, and safety, ensuring alignment with current regulations and best practices.
• Identify suboptimal trends in collected data, ensuring timely collection, analysis, and interpretation of KPIs, and validating data for timely sharing with staff.
• Lead and manage performance improvement initiatives focused on enhancing patient safety and quality of care, utilizing various methodologies to achieve better outcomes.
• Oversee the development and maintenance of QRM documents and the quality of clinical documentation through quantitative and qualitative reviews.
• Organize and spearhead safety-related campaigns and awareness activities to promote a culture of safety, developing educational content for staff.
• Oversee risk management tasks, including OVR analysis, development of mitigating plans, and relevant policy development, covering the Quality and Risk Manager role during absences.
• Conduct safety culture surveys and assessments, performing rounds and tracers to ensure compliance with national and accreditation standards and International Patient Safety Goals (IPSG).
• Implement and assign training programs in coordination with the Academic Training Affairs Department, focusing on quality improvement methodologies, risk assessment, and accreditation.
• Actively participate in hospital committees and Leadership Rounds, maintaining a database of feedback and actions taken.
• Develop a Quality and Risk Management Department orientation and ongoing in-service program.
• Participate in the Fakeeh Care Budget process annually as per policy.

Continuous Improvement Responsibilities

• Perform all duties in alignment with Fakeeh’s Person-Centered care values and act as a major advocate for patient safety.
• Actively contribute to continuous improvement initiatives within the scope of the role.
• Adhere to safety protocols and proactively address job-related safety concerns.
• Maintain strict confidentiality of all sensitive information.
• Comply with cybersecurity policies and standards, participating in awareness training.
• Uphold Fakeeh Care’s code of conduct, policies, and ethical standards.
• Complete mandatory education requirements at least one month prior to expiration.

Qualifications and Experience

• 5-10 years of experience in quality and risk management within a healthcare setting.
• Demonstrated ability to lead and manage complex quality and risk programs.
• Strong understanding of local and international healthcare regulations and accreditation standards.
• Proficiency in data analysis, interpretation, and performance improvement methodologies.

Work Environment

This is a full-time position within the Fakeeh Care Group, located in Jiddah, Makkah, Saudi Arabia. The role involves working within a dynamic healthcare environment focused on patient safety and continuous quality improvement.