Duty Manager (Saudi National) Front Office Jumeirah Jabal Omar📣 Job Ad

About Jumeirah and Jumeirah Jabal Omar Makkah

Jumeirah is a global leader in luxury hospitality and a member of Dubai Holding, operating a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand is recognized worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences, synonymous with warm service and crafting distinctive guest experiences. Jumeirah Jabal Omar Makkah, located in Makkah, Saudi Arabia, is situated minutes from Masjid Al Haram. This hotel offers a blend of comfort, connectivity, and Arabian hospitality, spread across four towers with various dining venues, retail outlets, a gym, an executive lounge, and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

The Role: Duty Manager, Front Office (Saudi National)

An opportunity has arisen for a Duty Manager – Front Office to join the team at Jumeirah Jabal Omar. This full-time position is specifically for a Saudi National and involves supervising property operations, particularly within the Front Office, to ensure alignment with Jumeirah's established service standards and the property's strategic objectives.

Key Responsibilities

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attend daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Maintain the cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.

Qualifications and Experience

• 3–5 years of experience in Front Office operations.
• At least 1–2 years of this experience must be in a supervisory or Duty Manager role within a luxury 5-star hotel environment.
• Excellent knowledge of Front Office operations, guest service standards, and hotel management systems.

Required Skills and Attributes

• Strong leadership, guest relations, conflict resolution, and decision-making skills.
• Proficiency in English is required; additional language skills are considered an advantage.
• Excellent communication and interpersonal skills, with the ability to lead multicultural teams and deliver exceptional guest experiences.

Compensation and Benefits

Jumeirah offers an attractive salary, paid in Saudi Riyals (SAR). In addition, benefits include generous food and beverage allowances, reduced hotel rates across Jumeirah properties globally, comprehensive leave and health care packages, and flights home.