Guest Experience Expert📣 Job Ad

About Le Méridien Hotels & Resorts

Le Méridien Hotels & Resorts, a brand within Marriott International, draws inspiration from the glamorous age of travel, celebrating cultures with a distinct European spirit of savoring the good life. The brand caters to curious and creative guests who seek global culture, appreciate moments of connection, and value slowing down to experience their destination. Le Méridien delivers authentic, elegant, and memorable service alongside experiences designed to inspire guests to savor life. The company seeks individuals who are curious and creative to join its team, valuing those who appreciate connecting with like-minded guests and possess a deep desire to create memorable experiences.

The Role: Guest Experience Expert

Le Méridien Hotels & Resorts is seeking a Guest Experience Expert to join its team in Makkah, Saudi Arabia. This full-time role is designed for individuals with 0-1 year of experience who are dedicated to creating memorable and unique guest experiences. The Guest Experience Expert guides guests through their entire stay, moving beyond routine check-in and check-out processes to deliver a comprehensive range of services. This position empowers individuals to take initiative, ensuring that all guest interactions contribute positively to their overall experience.

Core Responsibilities

• Deliver a wide range of services to guide guests throughout their stay.
• Process operational needs and address guest requests efficiently.
• Complete required reports accurately and in a timely manner.
• Share highlights and information about the local area to enhance the guest experience.
• Ensure all transactions and interactions feel integrated into the overall guest experience.

Operational Standards and Professional Conduct

• Create and maintain a safe workplace environment.
• Adhere strictly to all company policies and procedures.
• Maintain confidentiality of guest and company information.
• Protect company assets diligently.
• Uphold established quality standards in all aspects of service delivery.
• Ensure a professional uniform, personal appearance, and communication style at all times.

Physical Requirements

The role of Guest Experience Expert involves certain physical requirements necessary to perform job duties effectively. These include:

• Standing, sitting, or walking for extended periods.
• Taking a hands-on approach to work, which may involve moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
• Performing other reasonable job duties as requested by management.

Candidate Profile

Le Méridien seeks individuals who are curious and creative, value connecting with like-minded guests, and possess a deep desire to create memorable experiences. The ideal candidate will have 0-1 year of experience in a relevant field and demonstrate a commitment to authentic and elegant service. If you are passionate about inspiring guests to savor the good life and are ready to contribute to a global team, you are invited to explore this opportunity.