Guest Experience & Loyalty Specialist📣 Job Ad

About Zad Holding

Zad Holding is seeking a Guest Experience & Loyalty Specialist to join its team. This full-time role is based in Jeddah and Makkah, Saudi Arabia, focusing on enhancing the customer journey and strengthening loyalty initiatives within the organization.

Role Overview

The Guest Experience & Loyalty Specialist will be responsible for managing the CRM platform and overseeing the loyalty program. This position involves transforming customer feedback into tangible improvements that enhance customer satisfaction and loyalty. The specialist will play a key role in creating memorable guest experiences.

Key Responsibilities

• Manage and maintain the CRM platform and customer database.
• Execute and monitor customer engagement campaigns.
• Oversee the daily operations of the loyalty program.
• Collect, analyze, and report customer feedback from multiple channels.
• Coordinate with internal teams to improve the guest experience.
• Handle guest complaints and ensure timely resolution.
• Prepare regular customer experience reports for management.

Qualifications and Experience

Candidates for this role should possess 0-1 years of relevant experience. A customer-focused approach and a commitment to enhancing guest interactions are essential for success in this position.

Work Type and Location

This is a full-time position. The role requires presence in Jeddah and Makkah, Saudi Arabia.

Application

Join Zad Holding to contribute to creating exceptional guest experiences and strengthening customer loyalty.