Guest Relations Executive (Saudi National) Front Office Jumeirah Jabal Omar

About Jumeirah Hotels and Resorts

Jumeirah Hotels and Resorts, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since its establishment in 1999 with the opening of Jumeirah Burj Al Arab, the brand has been recognized for its beachfront resorts, city hotels, and exclusive residences. Jumeirah is known for its service and for crafting experiences for guests globally.

About Jumeirah Jabal Omar, Makkah

Jumeirah Jabal Omar Makkah is located near Masjid Al Haram, offering comfort and Arabian hospitality in Makkah. The hotel is spread across four towers and includes various dining venues, retail outlets, a gym, an executive lounge, and meeting spaces. Guests can experience views of the Grand Mosque and a culinary selection featuring Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

The Opportunity: Guest Relations Executive

An opportunity is available for a Guest Relations Executive (Saudi National) to join the Front Office team at Jumeirah Jabal Omar in Makkah. This is a full-time position requiring 0-1 year of experience.

Key Responsibilities

• Provide a welcome and assist guests in accordance with Jumeirah Brand Standards.
• Observe and respond to guests approaching the Hotel entrance and guest relations desk.
• Escort all guests to their room/suite/Gold lounge and conduct a full hotel tour.
• Handle guest inquiries and complaints, ensuring they are resolved quickly, courteously, professionally, and to the guest's satisfaction.
• Alert the Guest Relation Supervisor/Manager, a senior member of Front Office Management, or the relevant Department to any issues that may arise during a shift.
• Maintain knowledge of all room types, rates, and the hotel’s features and facilities.

Candidate Profile

• Saudi National.
• 0-1 year of relevant experience.
• Ability to provide guest service according to established brand standards.
• Capable of handling inquiries and resolving complaints professionally.
• Knowledgeable about hotel services and facilities.

Work Type

This is a full-time position within the Front Office department at Jumeirah Jabal Omar in Makkah.