IT Support Officer

About the Role

* Naghi Motors is seeking an IT Support Officer to join their team in Makkah and Jeddah. This full-time role involves maintaining essential IT operations and supporting various systems to ensure business continuity and efficiency. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Handle business-critical IT tasks and implement system improvements.
• Enable faster and smarter business processes and enhance employee productivity.
• Research and evaluate emerging technologies, hardware, and software solutions.
• Serve as the subject-matter expert for Mac OS X, Windows, and widely used software and applications such as Microsoft, Adobe, and Google Workspace.

Operational Duties

• Install, configure, and support workstation software, hardware, printers, and phones.
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy across systems.
• Execute systems and network design, documentation, implementation, testing, and administration, ensuring components meet business needs and integrate seamlessly.
• Implement applications and software upgrades, and troubleshoot any performance issues.
• Train employees in using software and hardware, and provide technical support as needed.

Required Qualifications

• Two to five years of experience in IT.
• Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools.
• Excellent interpersonal skills.
• Ability to maintain confidentiality of company information.

Preferred Qualifications

• Bachelor’s degree (or equivalent) in Computer Science.
• Project management experience.
• Professional certification.

Work Environment

This is a full-time position based in Makkah, with responsibilities extending to Jeddah. The role involves working within a dynamic environment to support the IT infrastructure of * Naghi Motors.