Lead AI Technical Solution Sales Support📣 Job Ad

About the Role

Ericsson is seeking a Lead AI Technical Solution Sales Support to drive the growth of AI business opportunities across the EMEA Market Area. This full-time position, based in Jeddah, Makkah, Saudi Arabia, involves acting as a Customer Solution Responsible (CSR), Business Development Lead, and the single point of contact for the BOS AI Program. The role is accountable for complex, multi-country AI opportunities, establishing thought leadership in the AI sales domain, and coaching teams across Customer Units.

Key Responsibilities

• Identify, qualify, and develop AI opportunities for telecom customers across EMEA.
• Lead customer discussions, workshops, and executive engagements to position Ericsson AI solutions effectively.
• Manage RFQ/RFP responses, proposal development, solution descriptions, business cases, and internal governance approvals for complex AI deals.
• Build strategic relationships with Customer Units, CTO/CIO/CDO organizations, operations and network leadership, and other key stakeholders.
• Own end-to-end solutioning for AI opportunities from early engagement through contract signature.
• Translate customer business challenges and objectives into clear AI use cases and value propositions.
• Define high-level architecture, scope, and delivery models in collaboration with Solution Architects, Service Delivery, and Product/Portfolio teams.
• Ensure alignment across commercial, solution, and fulfilment streams.
• Facilitate smooth handover to delivery and operations teams, ensuring continuity from sales to execution.
• Champion the Ericsson AI portfolio and drive internal awareness and enablement on AI offerings across EMEA.
• Act as a subject matter expert on AI solutions for internal and external forums, contributing to thought leadership and best practices.
• Coordinate AI opportunity funnel reporting, forecasting, and performance tracking across Customer Units.
• Drive customer AI adoption programs, including onboarding, change management, and definition of success metrics.

Required Qualifications and Experience

• Demonstrated experience with AI/ML, data analytics, or automation solutions within the telecom sector.
• Several years of experience in telecom / ICT sales, pre-sales, or solution consulting, preferably in an operator or vendor environment.
• Proven track record in selling complex technology solutions (such as AI, analytics, automation, or software) to C-level and senior stakeholders.
• Strong understanding of telecom network and operations domains, including RAN, Core, Transport, IT/OSS/BSS, and CX/Service Operations.
• Significant experience working in Presales or equivalent complex opportunity set-up.
• Ability to build business cases, define pricing structures, and develop value-based proposals.
• Demonstrated capability to lead multi-disciplinary teams through complex sales cycles at a regional level.
• Strong negotiation and influence capabilities, including managing trade-offs and risks in complex deals.

Preferred Skills and Attributes

• Familiarity with the Ericsson portfolio, including Ericsson Operations Engine, Cognitive Software, Analytics solutions, and Managed Services.
• Experience working across multiple countries or Market Areas, with multicultural teams and customers.
• Exposure to cloud technologies, data platforms, and modern software delivery models (*, SaaS, managed services).

Work Environment and Travel

This is a full-time role based in Jeddah, Makkah, Saudi Arabia. The position requires a willingness to travel across EMEA for customer meetings, workshops, and internal events, as dictated by key opportunities.

Application Process

Interested candidates are encouraged to apply through the company's official channels.