Patient relations officer

About the Role

Fakeeh Care Group is seeking a Patient Relations Officer to join their team in Makkah. This full-time position is ideal for individuals with 0-1 years of experience who are dedicated to providing excellent patient support and administrative services within a healthcare setting.

Key Responsibilities

• Open and maintain patient files, ensuring accurate recording of all required information for new patients.
• Manage patient appointments, including scheduling, rescheduling, and cancellations.
• Register patients upon arrival, verifying demographic and insurance details.
• Promptly notify healthcare team members of walk-in patient arrivals.
• Ensure all valid documents, such as insurance approvals and identification, are current, available, and scanned into the system.
• Answer phone calls at the assigned desk/reception, providing assistance and directing calls as needed.
• Receive and handle cash payments, ensuring accurate recording and reconciliation of transactions.
• Prepare and total all bills, ensure accurate balance of transactions, and hand over documentation to the Insurance and Finance Coordinator at the end of each shift.
• Answer phone calls through the call center line, providing information and assistance to patients.
• Transfer calls to relevant departments or personnel as required.
• Contact physicians to confirm duties and schedules according to the Outpatient Department (OPD) calendar.
• Perform other duties as assigned within the scope of the job.

Qualifications and Education

• Bachelor's Degree in Business Administration or a related field.
• 0-1 years of relevant professional experience.

Required Skills and Abilities

• Working knowledge of MS Office applications and ERP systems.
• Strong analytical skills.
• Detail-oriented with effective problem-solving abilities.

Work Environment

This role is based in Makkah and operates on a full-time schedule, contributing to the patient care services of Fakeeh Care Group.