Reservations Agent (Saudi National) Reservations Jumeirah Jabal Omar Hotel

About Jumeirah

Jumeirah, a member of DUBAI HOLDING, is a global luxury hospitality leader with a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, Jumeirah has been recognized for its distinguished beachfront resorts, city hotels, and exclusive residences, including properties like Jumeirah Burj Al Arab, Jumeirah Olhahali Island, Jumeirah Capri Palace, and Jumeirah Carlton Tower. The brand is known for its service and ability to create distinctive experiences for guests worldwide.

About Jumeirah Jabal Omar Makkah

Jumeirah Jabal Omar Makkah is located minutes from Masjid Al Haram in Makkah. This hotel combines comfort, connectivity, and Arabian hospitality. Spread across four towers, the property includes various dining venues, retail outlets, a gym, an executive lounge, and meeting spaces. Guests can experience views of the Grand Mosque and a diverse culinary offering that features Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

About the Role

An opportunity is available for a Reservations Agent (Saudi National) to join the Reservations Department at Jumeirah Jabal Omar Hotel. This is a full-time position requiring 0-1 years of experience.

Responsibilities

• Respond to professional email inquiries within 24 hours, prioritizing correspondence for the current month.
• Answer calls within three rings with appropriate greetings.
• Collect all necessary guest details during the booking process, including recognizing repeat guests, contact information, passport copies, flight details, special occasions, and preferences, ensuring proper updates in Opera.
• Maintain professional email and telephone etiquette.
• Review all reservation correspondence thoroughly for special instructions and requests, and ensure information is communicated to relevant departments.
• Communicate last-minute changes, such as new bookings, cancellations, or additional information, to the respective departments.

Qualifications and Requirements

• 0-1 years of experience in a related field.
• Saudi National.

Work Type

This is a full-time position based in Makkah.